Why isn't my unit getting cold?

I had the same problem with one of the units I ordered a couple of weeks ago. The first one I installed last week works great but the second one ended up just blowing warm air. I contacted the company via email (only way to engage them) last Friday evening to initiate support/return. I didn't expect them to answer over the weekend so I decided to initiate the return/replacement with Amazon. Windmillair actually responded to me multiple times over the weekend to offer help. They expressed their concern that they are having shipping channel distribution problems with carriers damaging the internals of the units. Bottom line - your unit is most likely damaged like mine was. Contact the company as soon as you can to initiate a replacement, their customer service is outstanding.

Is this Energy Star Rated?

Hi Christopher S., Thank you for your question, and we appreciate your interest in Windmill Air. Our units test at 12 EER (Energy Efficiency Ratio) / 11.9 CEER (Combined Energy Efficiency Ratio). Energy Star is 12 CEER. We are obviously very close to this standard, and we do a lot of other things that make us more eco-friendly, like using a better refrigerant, allowing customers to shut off their units remotely through our app, and helping to offset the carbon emissions of every AC purchased. We hope you'll find this answer helpful! If you have any other questions or concerns, please let us know by reaching out to us directly -- https://amzn.to/2Uw4SxW. Customer satisfaction is our top priority, and we are always happy to help! Stay Breezy! ---- Windmill Customer Support

Can this unit be used during Wildfire season? My area gets bad from fire smoke.

Hi Lorene Quist, Thank you for reaching out, and we appreciate your interest in Windmill Air. The AC circulates, conditions, and cleans the air inside your room. It does not pull in outdoor air. So, you will be fine to run the AC during these tough times if you properly install and insulate your windows. We hope you'll find this answer helpful! If you have any other questions or concerns, please let us know by reaching out to us directly -- https://amzn.to/2Uw4SxW. Customer satisfaction is our top priority, and we are always happy to help! Stay Breezy! ----- Windmill Customer Support

can it be removed from the outside by intruders?

Hi Sondra Phillips, Thank you for your question, and we appreciate your interest in Windmill Air. If our Smart Home AC is properly installed and secured according to our provided instructions, it cannot be removed from the outside. We hope you'll find this answer helpful! If you have any other questions or concerns, please let us know by reaching out to us directly -- https://amzn.to/2Uw4SxW. Customer satisfaction is our top priority, and we are always happy to help! Stay Breezy! ----- Windmill Customer Support

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❄️ Stay cool, stay connected, stay ahead.

HASSLE FREE SETUP - Pre-assembled install kit and clear guide get you cooling in minutes without stress.
SLEEK MODERN DESIGN - Curved edges and auto-dimming LED display blend seamlessly into any contemporary space.
ECO FRIENDLY COOLING - Uses R32 refrigerant, reducing environmental impact by 68% compared to traditional ACs.
WHISPER QUIET COMFORT - Ultra-quiet operation ensures peaceful sleep and distraction-free work.
EFFORTLESS SMART CONTROL - Manage your comfort anytime, anywhere with the intuitive app and voice commands.

The Windmill AC is a 6000 BTU window air conditioner designed for modern living with ultra-quiet operation, smart app and voice control, and eco-friendly R32 refrigerant. Its award-winning sleek design and easy-install kit make it perfect for cooling spaces up to 250 sq ft, combining 60 years of AC expertise with cutting-edge technology.

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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Brand	Windmill
Model	W1W12
Product Dimensions	39.62 x 45.72 x 30.48 cm; 26.31 kg
Energy Efficiency	More Efficient Than Previous Models
Capacity	6000 British Thermal Units
Installation Type	Window
Part Number	6000 BTU
Form Factor	Window
Special Features	Led Display, Remote Control, App Control, Voice Control
Colour	White
Voltage	115 Volts
Wattage	540 watts
Batteries included?	No
Batteries Required?	No
Item Weight	26.3 kg

WindmillWindow Air Conditioner - Quiet & Smart - Cools up to 250 Sq. Ft. - Easy Install, Voice-Enabled, Remote & App Control AC Unit - 6000 BTU

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