Amazfit Up OWS Bluetooth 5.3 Headphones, Open Ear Wireless Earbuds with Easy Touch Control, IPX4 Water Resistant, AI Background Noise Reduction, Earphones Compatible with Android & iPhone

Had only 4 weeks and no longer holds a charge - amazon themselves are offering a full refund

I had high hopes for these headphones, especially since I’d recently purchased the T-Rex 3 watch and was eager to use them for features like AI assistant control and music. Unfortunately, they didn’t live up to my expectations.Pros: The sound quality is undeniably great. That’s about where the positives end.Cons: Pairing the headphones with my phone was easy, but connecting them to the watch was a frustrating 20-minute ordeal. I even had to dig out the manual and search YouTube for guidance—only to find a couple of unhelpful videos in German. While there’s plenty of support and great reviews available for the watch, the same can’t be said for these headphones.When I finally got the watch connected, I ran into another problem: the controls. They are essentially unusable. The button system doesn’t allow any pause between presses, so trying to triple-click for the AI assistant is hopeless—it either skips tracks, pauses, or does nothing. By comparison, cheaper headphones, like the TELNP Open Ear Clip Wireless ones, handle this flawlessly.Another major flaw is that these headphones aren’t compatible with the Zepp app. This means no firmware updates or added functionality, which is a significant letdown considering the price point. Other products from this company have app support, so this omission feels careless.Conclusion: In the end, I returned them. It’s evident that these headphones weren’t adequately tested before launch. If you’re looking for a reliable alternative, I highly recommend the Soundcore C30i or similar budget options—they work better and cost much less.I truly hope the company addresses these issues in future versions, as I’d be willing to give them another try. For now, though, I’d suggest steering clear and opting for a more refined product.

Have an amazfit watch which works great and hoped these would be just as good. Very disappointing however:They didn't feel very secure on my ears and I could never get the speaker to sit nicely for a decent sound experience. Maybe you need a certain shape of ears for these to fit perfectly.Not very loud, easily drowned out by wind or traffic. Max volume is not really that loud.Don't connect to the Zepp app so you can't get battery percentages or updates, contacting amazfit did nothing to tell me if this would ever happen. So a product was released without any way of connecting it to the app.Left hand speaker developed a crackling/distorted sound after about 3 months.Luckily amazon were great and refunded me no issues. Looks like I'll have to fork out about 3 times the price for the shokz air conduction ones when they come out.

I have tried them on 3 devices. They keep disconnecting. Mostly one of earbuds, but sometimes both. Reset didn't help.

I purchased a pair of these a few weeks ago (October/November 2024) and made the mistake of buying directly from Amazfit UK instead of Amazon. Although they functioned for a few hours, they frequently disconnected while I was moving around. I’m using an iPhone 15 Pro, and the sound quality was distorted and crackled.I reached out to Amazfit UK for support within two days of receiving the product because they were faulty (or possibly useless—it's still unclear). They provided me with a returns code and insisted that I return the item via Royal Mail tracked service. Royal Mail confirmed delivery, but I received no further communication from Amazfit. Despite sending multiple emails, messages on 'X,' and Instagram inquiries, I never got a response. This serves as a warning: while Amazfit may produce decent products (and I won’t dispute that—everyone has their preferences), but if a company accepts payment and delivers subpar products without supporting their customers, it’s not worth spending YOUR money. If you happen to receive a defective item, you’re left without assistance. I considered calling their help number listed on their website, but be warned—it’s a high-cost premium line, and you might end up spending more than any potential refund.I regret spending £44 on this purchase.If you decide to try their products, opt to buy through Amazon for consumer protection (kudos to Amazon Customer Service!). Don’t expect any technical support from Amazfit UK or Amazfit.com; some of the 'Contact Us' links on their website are non-functional. The company seems to be based in Hong Kong.I apologise if this sounds negative, but for the price, I believe there are better products available from more responsible manufacturers. I wouldn’t consider purchasing from them again.On a final note, was just spell checking this and came across blogs and links on Reddit all about the lack of support from Amazfit UK support – I wish I have seen that first

Like another reviewer I also purchased direct from amazfitHaving same issue one earbud constantly cutting in an out.Was asked to return via royal mail and a replacement will be sent out.3 months and many ( one way emails ) and all I've got it less money and no product.Avoid unless Amazon can somehow sort any possible issues out for you