Yale Assure Lock 2 Keypad with Wi-Fi in Black Suede

I purchased this Yale Assure 2 from Amazon UAE, expecting full smart-lock functionality. While the lock hardware powers on and the keypad works, the smart features are unusable. This model requires the Yale Access app, which is not supported in this region. The app fails during setup with errors such as “unable to find manufacturing info” and rejects the serial number, making it impossible to activate the lock or use any smart features. In practice, this product only works properly in the USA and Canada, where Yale Access is officially supported. Selling it in the UAE without clear warnings is misleading. Without the app, this becomes an overpriced keypad lock, not a smart lock. This product should not be sold in the UAE unless regional app support is available or this limitation is clearly disclosed to buyers.

The items was defected

Super produit!

No funciona en México

Esta cerradura la compre en Amazon Mexico, Y NO FUNCIONA EN MEXICO... Cuidado!! La compre para una casa vacacional, y por el.tiempo transcurrido ya no hay posibilidad de devolución...

Very good quality. Easy to install and use. The only issue I have is that it loses wifi connection often, then gets it back within moments. Oh and the first batteries only lasted just over a month.

I just bought this as a christmas present to myself and was excited to get it installed. I have to say, the actual installation of the hardware was pretty straightforward and I got it done in about 30 mins. That's when the multitude of problems began. Firstly, trying to pair this thing with your phone is a tedious process. And good news! You're going to have to repeat this process over and over again to try to get it to connect and find your lock. Once it's connected in the Yale app you'll have to calibrate it a number of times. Once that's done it'll lock and unlock automatically in theory, but it seems to depend on how it's feeling at that particular moment. If you're like me you'll want to connect it to Apple Home so you can use a Homekey except that's not actually supported on this model. If you want that, it's on the Assure Lock 2 Plus which you can buy direct from Apple for 10 bucks less than this model. Regardless, you'll then have to try to pair it with your phone again. And again. And again. Anyway, I digress. This model also features an "auto-lock" function that randomly turns itself off quite regularly. I currently have it set to lock after 2 minutes. It's been unlocked for a solid 10 now and doesn't show any signs of wanting to do anything about it. I also turned on the handy "auto unlock" feature that will unlock your house when you arrive home. I was very pleased to see a "Welcome back. Unlocking your front door" message when I came home about 10 minutes ago. Less pleased to find the door still locked and a new message reading "Auto Unlock failed due to a communication error". Guess I must need to recalibrate it for the 9th time today. Anyway, I hate this stupid thing and I'm planning on throwing it in Lake Ontario