9320M Multi-mode wireless Optical Mouse & Keyboard Combo AR BLACK-RPO-CMB-9320M-WH

Using it for last 1 year, great performance.

1st day of use-As i have a ver small desk this, keyboard+mouse combo was a good choice to free up my desk from a bulky wired keyboard. The build quality looks good. Both keyboard and mouse includes a dongle but both can be also connected via bluetooth which is what I've chosen. Keyboard runs with 2 AAA and mouse runs with 1 AA- this is my only gripe and question why does the battery have to be different. THe pack comes with batteries!

Superb quality and performance, little lag in mouse response but manageable. After six months mouse left button not working and keyboard buttons are pressing automatically sometimes cccc sometimes gggg. Waste of money.

For the price, better than what else there is on offer. Compact yet really nice to type on. Love that I can connect and toggle between devices. I always have 2 computers running and docked into a screen so it means I can switch between computers easily and use the same keyboard and mouse. Bluetooth has a bit of lag but the dongle makes it excellent to use. If the Bluetooth didn't cut out from time to time I would definitely give it 5 stars. Also, the mouse is a bit too flat.

Today, 3rd September 2024. I bought this combo on 6th November 2023. The keyboard is not working. I have a three-year warranty on this product. The only way I can benefit from my warranty is by visiting the service centre which is 34 km away from my place and if I assume that it will be corrected on the same day, still, the cost of going up and down to the service centre will be somewhere around 800-900 INR. I purchased this combo for 2699INR and if I have to get a repair service, the overall cost of this product will become ~3699INR. Also, at the same cost of visiting the service centre, I can get a brand new combo or a keyboard (point to be noted, the difference between the quality of a 1000 INR product and this product is not worth 1000 INR). Initially, I rated it 5 stars, but now I gracefully brought it down to 1 star. Just a small advice to Rapoo, for the time being, they can focus on their support service instead of bringing out products mindlessly. If your customer is paying you 2.5K for a product and you are promising to provide 3 years of service, then you should do it. But if you can't afford to increase your service centres or provide home support, then you can reduce the warranty from 3 years to 1 year and focus on the important aspects. Providing actual customer support will be much more appreciated rather than luring your customers with a 3-year warranty promise.