How does the warranty and maintenance work ? What’s the service guarantee ?

We offer Service warranty on the product for 12 months from the date of purchase (Invoice date). Customer will be required to courier the product to our Service Center at the below given address :- M/s- IRays Medtech solutions Pvt. Ltd. (Service Department), H. No.- 645, Top Floor, Sector-38, Gurgaon-122001. Customer needs to ensure that the product is packed properly so that the product is not damaged in transit. Company will not be responsible for any damage to the product. There are no charges on the service part under warranty period but customer will have to bear the courier charges.

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Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.