Is the new batch shipping yet?

The New Generation II is now live and shipping, with complete new skewers!! Enjoy!

Can the Canvas Bag be embroidered on with a logo?

I think it's to thick to brodery straight on the fabric. But you could heatpress something on it for sure

Are the skewer handles still filled with plastic as of 08-28-15?

The skewers are not filled with plastic, but they have a core of plastic to wrap the metal around and to attach the skewer to the handle.We have solved this issue now, but we need to sell through the stock before we can have the new solution in place!The skewers are perfectly fine to use on your barbecue, just keep the handles hanging of the edge a bit and not put the handles in direct heat!Let me know if you have other questions and ill be happy to answer them for you!http://imageshack.com/a/img673/9094/W8HWfX.jpgJim, VP of Customer Happiness at BBQ Mate :)

Is the new batch shipping yet?

The New Generation II is now live and shipping, with complete new skewers!! Enjoy!

Desertcart Logo

Deliver to Israel

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.