Lionladder 12.5FT EN131-6 Telescoping Ladder, One-Button Retraction, Pro Aluminum Ladder, 330 Lbs Capacity

What can I really say other than I LOVE THIS LADDER! I think this is one of the best inventions created. It’s collapses but yet gets as tall as 15ft when needed. I have used this thing a ton; outside, inside, etc. You name it and I’ve done it with this ladder. It’s so easy to transport and feel extremely stable when in use. It’s one of the only ladders if it’s kind that I was able to find with not only feet stabilizers, but ones that can be fully adjusted. I think I may have overused mine though bc one of the steps would not collapse as it once did without using some force. So I emailed support and they responded within an hour on how I can fix it, including images and a video! Now that’s customer service. But being the dummy I am, even though the instructions were super easy and instructed step by step, I ended up hurting my finger and gave up. I emailed them and they immediately processed a replacement for me. I’ll be purchasing a couple for friends and family for sure!

I purchased the 25.5’ Lion Telescoping ladder and it works very well. The retraction feature has a slow cascading process that minimizes the possibility of catching your hand between the rungs. The collapsed ladder is only 30 lbs and easy to carry and transport. However, mine did fail to retract after a couple of months of usage. I contacted their [email protected] email address and I was sent a brand new replacement in one week at no cost to me. I have not had any problems with the new ladder. I definitely recommend the Lion Ladder due to its small storage footprint, easy to transport, simple to extend and collapse, and excellent replacement warrantee.

I just received and unpacked my 12.5' telescoping LionLadder. Unfortunately, I can't use it because there was an issue with one of the packing screws that secures the rotating yellow stabilizer feet at the bottom of the ladder. It was free spinning in place when I tried to remove it. It turns out that it was over-torqued and it broke the black rocker switch that locks/unlocks the stabilizer foot. The rocker switch broke along a circular boundary an 1/8" or so larger than the diameter of the screw capturing the screw within the rocker switch. I was able to remove the screw by pulling on the head while unscrewing. The problem now is that the donut shaped piece of the rocker switch is now loosely trapped inside the rocker switch and mostly preventing me from depressing the rocker switch to unlock the stabilizer foot. I can shake the ladder and sometimes get the broken piece to move to get the switch to depress. At >30 lbs it's not fun nor acceptable. I'm confident this is a manufacturing issue as the packaging in which the ladder arrived was in good shape. I've included a couple pictures of the issue. It's unfortunate a minor mistake of over-torquing a packaging screw has rendered the ladder mostly unusable. I've gIven the ladder a 2 star for the moment and reached out to LionLadder about the issue and will update the review after seeing how they address it. I haven't had a chance to try it out yet but this looks to be a quality ladder. It's beefy, somewhat heavy, and feels like a tank... qualities that would instill confidence when using a ladder. I'm hoping to have this issue resolved by LionLadder in a timely manner so that I can try it out. *Update: 1/17/21* It turns out the way the ladder is packaged is partly responsible fo the damage. The screws face the outside of the box without enough cushioning to safeguard the screw from breaking the plastic when the box bumps into something hard. I ended up having to drill a bigger hole to extract the broken plastic so that the switch can be pushed in to release the stabilzer. Obviously this is not ideal but at least the ladder is now workable. The ladder stabilizer switch needs to be redesigned or the ladder packaging changed so that the screws are more protected. At any rate, the ladder is solid and well built, the stabilizer issue notwithstanding, and works very well. I was very impressed with LionLadder customer service. They were very responsive in dealing with this situation and the matter has been resolved to my satisfaction. Accordingly, I have updated my rating to 4 stars.

I read all the reviews and did my research before buying this ladder and originally I was impressed right out of the box. The ladder was well constructed, light, and sturdy when fully extended. It retracts by pressing 2 latches on the underside of the second lowest step and gravity is supposed to do the rest. Therein lies the central issue. The problem was with trying to collapse the ladder; it just simply didn’t happen. The first day I used my ladder out in the field, it wouldn’t retract. I ended up stuck with a small suv and a 12.5 foot ladder that I somehow had to get back in my vehicle for the ride home. I eventually was able to retract the ladder section by section, but was unable to use the ladder afterwards. I reached out to LionLadder and they asked me to send a video and pictures, which I gladly obliged. Well, it’s been over a month now and still no word. Don’t buy these ladders, get one that has latches on each section so you don’t end up like I did: Stuck in the rain with a 12.5 foot ladder that wouldn’t retract, that was supposed to fit in the back of my car. I now have a ladder that won’t retract and that I can’t use for the original reason it was purchased. I have since been forced to purchase a replacement ladder from a different company so I can continue on with my business. I will not be buying any more LionLadder products and am going to be spreading the word to my fellow home inspectors that these ladders are junk. TL;DR - My ladder wouldn’t retract, design crappy. DO NOT BUY!!!