Got my polish today. There is a small hole in the center of the lid of the tin. Is that supposed to be there? I am assuming not .....

From a source that contacted Kiwi: The holes were placed in the lids to let an “oily goo” evaporate! Several batches of the black shoe wax were apparently mixed incorrectly and an oily substance was rising to the surface of the polish. Once Kiwi headquarters was made aware of the problem they were faced with throwing out all of their stock from these batches, which would cost a lot of money, or else fixing the problem as cheaply as possible. They opted for the latter. Temporary workers were set to the task of punching a small hole in the lid of each tin in the affected batches. . These tins were left sitting in storage and the holes were covered prior to shipping.

Will it "re-die" the black color where it's worn off?

It covers pretty well. If all the black is worn off, I'm not sure how well it will do. Perhaps will several coats you could get the black color back. I polish my shoes about once a month, and they look very good, even after five years of wearing them almost every day.

Got my polish. How do I open the tin? So hard!

There is, or should be, a little handle on the side of the can .... twist this little handle and it will lift the top so you can open it.

Desertcart Logo

Deliver to Israel

For best experience Get the App

DOWNLOAD THE APP

WE SOURCE ITEMS FROM

UAE
UK
India
USA
Japan
KOREA

Customer Services

About Us

Customer Support

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.