Polycom VVX 500 HD Business Media IP Desk Phone (No PSU)

I got a refurbished model for cheap and just set it up for Skype for Business PSTN. I have a VVX600 in the office and didn't want to spend quite as much for the desk phone in the home office, so this came in handy.I reviewed the VVX600 already, and nearly everything I said there is true for the 500 as well. Configuration is cumbersome if you don't have a provisioning server, and the learning curve is steep.The fact that I cannot reuse the headsets (RJ9 vs 3.5mm) is astounding, especially since adapter cables cost more than what I paid for the my current headset that I can use on the computer as well, but not on the VVX.The difference between the 600 and this is- fewer lines (irrelevant in Lync mode because there is only one line).- smaller display (4 icons across instead of 5, 2 columns of contacts instead of 3)- no BluetoothThat's it. Once I had it reset to factory defaults, changed the baseline config to Lync, and let it do its thing for a while, I was in business. It upgraded itself to firmware 5.4.1.17653.My calendar and contacts synced down fine. The color display and touch screen are nice, but the phone is just as laggy as the 600. You have to dial slowly. Kind of crazy for a phone at this day and age. The Cisco phones are sooooo much smoother (I have an SPA514G sitting right next to it) and better as phones, but just not as flashy. And they don't work with Office 365.

So far I love this phone, after updating configuration I am just blown away with the possibilities. I am currently using my Steel Series Siberia 840 to vvx 500 which is connected via usb to the steel transmitter. I also tried logitech H390 headset and it worked decent. Also if you have a headset thats not usb friendly you can use a USB sound card dongle which has the 3.5 or 2.5 jacks for mic and audio then the phone will recongize its a headset outlet. Polycom states that plantronics, senheiser & Jabra are the only compatiable headsets which is not true. Other headsets will work/ function but some features might not work for example the wireless volume button on the headset or mic level options. Anyways hope this info is useful. :)

I agree with all of the comments. I wish I had read them before I ordered the phone to realize it didn't come with the power supply. I had to order one separately but once I received it the phone was easy to set up and works seamlessly. Only reason for the 4 stars is that I was delayed almost a week in using it which put my project behind schedule, as I had to order the power supply separately.

Bought these for our office as the provider prefers the Polycom VVX phones. The lower priced unit would have sufficed vs. this one as some of the functionality is not worth the extra money. Also when transferring a call you can't see if the other users are on another line without a tedious 3 step process. I hope this is something Polycom knows how to fix but after multiple messages to them with no response our ISP gave us this tedious process.

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