Travelpro Maxlite Air Hardside Expandable Carry on Luggage, 8 Spinner Wheels, Lightweight Hard Shell Polycarbonate Suitcase, Champagne, Carry On 21-Inch

I bought two of the Maxlite Air suitcases as I really liked the first one and was impressed by the warranty. The second time I used one, it was returned to me with one of the dual spinner wheels missing. I filed a warranty form online with Travelpro after looking up all the information requested and providing photographs, etc. The webpage indicates that a response is to be expected within 3 to 5 days. After receiving no response as well as no email confirmation of receipt of my claim, I filed a second form, again with no confirmation from Travelpro that anything was received. I used the chat feature on their website which automatically terminates the chat without answering any question or allowing contact with an agent. I called the Travelpro number that I found online and, again, after following the prompts, it just terminates the call without allowing conversation with an agent or answering any question about the status of the claim. I have never encountered a company with such absolute shutdown of customer service. I will never buy another product from Travelpro. The warranty is a complete farce.UPDATE: I don't know what happened to delay the response by Travelpro to my first warranty claim but they eventually answered and actually replaced the suitcase as they did not have a wheel to fit it. Since my first post, the lock on my newer Travelpro quit working. After returning home from a trip, I could not get the lock open. Travelpro promptly responded to my warranty claim and I have just received a replacement lock without charge. So, I am happy to eat my words and report that I really like my Max-lite Air luggage and Travelpro has fully honored my warranty claims.

It should fis our need for long distance and overseas travel. Thank you.

I don't write reviews. But when I read @Vionette's one-star review for the Travelpro Maxlite Air Hardside Expandable Medium 25-inch suitcase posted on 4/12/2025, I was compelled to chime in as a public service for people shopping for reliable luggage. Keep looking!I purchased the same Travelpro Maxlite Air 25-inch hard spinner on 9/19/2023 for $186.99. I used it exactly three times for domestic travel.The third time I used this suitcase was for a trip home for Christmas in December 2024. While boarding an Amtrack train to Michigan, the telescope handle stopped working and was stuck in the upright position. A kind man who was over six feet tall couldn't push the handle down. Luckily, I was allowed to board the train with the handle extended. I ended up borrowing a suitcase from my mother for my return flight to Arizona.I should add that at the same time I purchased this suitcase, I also paid $314 + tax for the Travelpro Platinum Elite Hardside Expandable Carry on Spinner in the same Dark Sky Blue color:https://www.amazon.com/dp/B0B12RPMXF?ref=ppx_yo2ov_dt_b_fed_asin_title&th=1It's great for business trips. I haven't had a problem with this suitcase - yet.The next time I travel and need to check a bag, I will use my 7-year old Skyway Luggage medium size fabric spinner suitcase that I purchased at Kohl's. It's lightweight and in excellent condition with no defects.The defective Travelpro medium spinner suitcase I paid close to $200 for is still at my Mom's house in the Midwest.Read and pay attention to the negative reviews of this suitcase. Many people cite zippers and wheels that broke upon first use, handles being too tight to grip, the lack of Travelpro customer service and loopholes in Travelpro’s "Lifetime Limited Warranty" that are deliberately designed to protect the company while screwing the customer. Good luck getting Travelpro to refund your luggage or fixed without great time and expense to you.I will never buy Travelpro luggage again or any luggage on Amazon.

It is exactly as advertised. Very pleased!

Right off the bat, this felt like a huge upgrade from my previous suitcase. I really enjoy the stability and maneuverability. I was really rough on it during my first trip and it took the beating like a champ.The only things that I did not like about the suitcase are the way the zipper partitions close. The extra fabric standing out from the interior sides of the suitcase makes it difficult to pack the edges efficiently. I bought an organizer that should have fit snugly, but the edge of the closure prevented this even if I left the flap open . I would prefer one half to have the more traditional elastic strap fasteners instead.Also the handle bumps on the inside are bulkier than what I'm used to, which makes packing odd shaped items like shoes difficult.Overall the capacity is smaller than id expect for a 21" case but it seems to be a tradeoff for its sturdy construction.I occasionally pack off shaped things like housewares in my suitcase (vintage shopping etc) and don't like being limited by the built ins.Besides it not fitting the organizer I got for it, and the limitations caused by the dividers and hardware, it was a great little case and Im glad I got it.