Don't buy it. This happened to me: I purchased the Brother MFC-L3780CDW with high expectations based on the brand’s reputation. For a while, it performed well — print quality was good, and setup was straightforward. Unfortunately, after a paper jam involving slightly thicker paper, the printer developed a serious issue that I could not resolve. It began displaying a persistent “DRUM!” error message, even though the toner levels were still about half full and functioning properly before the jam. I followed all recommended troubleshooting steps. Nothing worked. The printer would not recognize the cartridges and eventually locked them in place, making them impossible to remove. At that point, the unit was essentially unusable. I contacted Brother customer support and was told the was a wait time of over a hour and a half. I called back, not once but three times. Two operators actually hung up when I got through because they had higher than normal call volume. The final time I called I was on the line over three hours. In the mean time I used chat support. The operator kept asking the same questions I had already answered and should have seen in the chat log. She didn't know the machine, kept putting me on hold, and never resolved my issues. In the end, there was no workable solution provided. What’s most concerning is that a relatively minor paper jam appears to have caused a major internal mechanical failure. This raises questions about the durability and design of the internal components, particularly the toner/drum handling system. To be fair, when the printer was working, it produced good results. But reliability and support matter just as much as performance, and in this case, both fell short. Bottom line: I wanted to like this printer, but based on this experience, I cannot recommend it. A printer should be able to handle occasional paper jams without becoming inoperable, and support should be more responsive when problems occur. This is one of the worst customer experiences I've ever had.
