Silhouette Curio 2 12 inch Wide Format Flatbed Cutter with Electrostatic Bed, 20 mm Material Height, Electric Tool Compatible, and Silhouette Studio

I’m obsessed with this machine 😊

I've had many different laser and blade cutters and a ton of experience using them for manufacturing, not just occasional craft use. I've re-built several laser engravers. A flat bed cutter has advantages over the standard cutters that roll the material and only move the blade left and right. You can work with unusual materials that won't go through the rollers and you can use more of the material since the flat bed allows you to cut right up close to the edge without any borders as long as your material will hold down to the surface without getting dragged around. For these reasons it is a MUST for me. I can't use the typical hobby or even professional cutters. Also the electrostatic bed is amazing as long as your material is compatible. It seems like this machine was made just for me! HOWEVER quality control and customer support has a lot to be desired. I need two of these machines to keep up with production and also allow for one to go down without completely leaving me in a pickle while I get the unit repaired or replaced. To get 2 working machines I had to buy 4, return two and fix the other 2. One wouldn't get past the first test. The first time the blade tried to lower for a cut I heard a snap and that was it.... loose parts rattling inside and the blade would not move up or down. Another seemed to work but after getting deeper into it, it would not cut square. The arm was wobbly (loose) compared to the working machine and there were parts rattling inside when tilted. The two I got working, one was used purchased locally and both new and used were off enough to cause cut issues. On BOTH, the blade height was 61mm when at the left side and 62 when at the right. This doesn't sound like much but when the blade detects the height of the material at one end for a 0.2mm thick material but then the blade is physically 1mm higher at the other side then the blade won't even touch what you're cutting! Also one of them was a touch off on square when cutting... the right side was about 1mm closer to the front than the left side. I'm cutting full 10x11 material and this would lead to it being about 1-2mm off on the right side. I NEEDED this to work for me and with 2 of 4 being DOA I knew replacing units wasn't the answer so I had to fix it myself. Now I WISH they had some built in way to make minor adjustments. You can fairly easily fix the different in blade height because each side can move up or down about 1mm by loosening 3 screws (after removing the plastic side covers). The arm not cutting square however has no such easy adjustment. What I ended up doing was removing the same 3 screws you can loosen to move the arm up and down and then drilled out the holes in the metal so it would also allow me to move it left and right just a tiny bit. Now I have both machines working to my satisfaction. With such poor quality control on a basic necessity for proper function I don't understand why there is no way to make these minor adjustments at least at the factory! So if there is any deviation in assembly or part manufacturing there isn't even a way for the factory to adjust these things. It would have been so easy to make the connector plate between the moving mechanism and the upper arm with an easy way to make slight adjustments.Customer support was bad. If you have basic questions you can expect some help or easily find answers on-line but if you have any physical problems with the machine (and chances are high that you will) then good luck getting help from support. For this reason I highly recommend buying this on Amazon vs direct from MFG. If you KNOW your machine is broken (for example, loose parts rattling along with malfunction) it's going to take weeks to deal with their support and get a replacement. On Amazon you can return it without all the hoops to jump through. I understand that a lot of inexperienced people may return the product because of user error or just not knowing how to use it which is why they are so reluctant... however when 2 out of 4 (for me) have major problems and I've also read other reviews about problems with machines, then they should know that they are going to get a lot of returns. Also, if you are cutting very thin material like paper over the full sheet, then measure the height of the blade at both sides of the machine to see if it's off. Even 0.5mm can be a problem. I am including a photo of the 3 screws that can loosen to allow you to move it up or down 1mm however in one of mine I had to remove the other side to make adjustments. Same technique just harder to take a good photo of. I also used E6000 glue after adjusting them so that they wouldn't easily move over time.

Me encanta Silhouette, utilizaba la primera curio, pero al lanzar la Curio2 no dude en adquirirla por su versatilidad y su innovación con foil, es impresionante.

I’ve been using silhouette machines since the first one, not the cameo 1, the one before that! This was an adjustment but once I figured it out this is amazing. I no longer worry about cutting glitter paper letters and having them lift off the mat and then get stuck under the rollers and ruin a whole cut. Also this might be “slower” but it’s also not, I need to do 3-4 passes on glitter for my cameo 4 but only 2 passes for the same cut on this machine.Deducting a star because I can’t find protection sheets in stock anywhere and I’m going to need replacements. I tried to order from Michael’s but my order was canceled even though they are still listed in stock.

I purchased this machine twice thinking the first machine was broken. I was severely disappointed to discover the second machine had the same issue. After some research I found others had the same problem. The cutting jumps around and will cut unevenly at times. I have gotten no help from silhouette regarding the issue and have only found answers on Reddit which is very discouraging. I would wait a while before purchasing and read all the reviews. I hate that I’ve had issues because I only use silhouette machines. Such a disappointment

The Curio 2 was an anniversary surprise for my wife. She cut one piece, turned it off, and turned it back on the following morning to continue her project. She was very happy with the device, until... When she went to cut, the Silhouette Design software notified her that the firmware required updating. She clicked the button and the system churned for over a half hour, no download or update. We went to the Silhouette website and found an ominous entry that indicated the firmware might be "bricked." We downloaded the zip file, unzipped it, and fired off the executable. A splashscreen came up and disappeared. No install. We went through this process for about 2 hours, rebooting everything, redownloading, reinstalling, and re-re-re-evereything again. No good. Sent a detailed support ticket, no response other than "try it again." That didn't work. Stopped fiddling with it. Started the process again the following days. No good. Sent a very detailed problem statement to Silhouette's help desk. Zero response from them for 2-3 days. We returned it today. The problem appears to be a bad installer and/or executable. To help debugging I downloaded a back rev Curio firmware up and clicked on the installer. I didn't try to install it, but it clearly was working. So, I believe the issue lays in this area (which I shared to Silhouette). Guess what? No response. Further, none of the accessories or ES sheet are available anywhere on the internet or Silhouette's own website. As anyone who followed the product launch, the entire launch seemed to misfire on a number of fronts. Somebody tried to rush a product to market before it had been thorougly beta (or even alpha) tested. Recommend waiting a while until they get the kinks worked out of their processes. [When it made its first cut, my wife was ecstatic and loved the machine. Sad that there were so many issues.]