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The Certified Customer Experience Professional (CCXP) is one of the most dynamic and exciting new certifications available for customer centric professionals. Michael G. Bartlett is a Customer Experience (CX) professional who holds both the CCXP and PMP certifications and has over 15 years of experience working for customers across multiple sectors including finance, government, space, energy and healthcare. In this book, he distills his knowledge of the CX discipline into 18 easy-to-understand principles which translate directly to the questions in the CCXP exam. He also presents 40 mock questions with detailed explanations to help you get into the correct mindset required to pass on your first attempt.All profits from this book will be paid to a small number of animal charities, shelters and foster networks; all have been personally vetted by the author himself. Review: Fantastic reference - This is a great book if you are pursuing the CCXP exam! Combine it with sample exams from the ccxpexamsimulator.com created by the same author, and you are good to go. Review: A Must for Anyone Taking the CCXP - This book is an absolute must for anyone taking the CCXP. The great thing about this book is the mindset and critical thinking the principles provide to help answer those tricky questions where multiple options could be correct. Along with Michael's Exam Simulator, this book ensured I passed my CCXP with a score I was very happy with. Highly recommend!
| Best Sellers Rank | #69,070 in Books ( See Top 100 in Books ) #538 in Marketing & Sales #874 in Business Processes & Infrastructure |
| Customer Reviews | 4.6 out of 5 stars 141 Reviews |
H**I
Fantastic reference
This is a great book if you are pursuing the CCXP exam! Combine it with sample exams from the ccxpexamsimulator.com created by the same author, and you are good to go.
A**R
A Must for Anyone Taking the CCXP
This book is an absolute must for anyone taking the CCXP. The great thing about this book is the mindset and critical thinking the principles provide to help answer those tricky questions where multiple options could be correct. Along with Michael's Exam Simulator, this book ensured I passed my CCXP with a score I was very happy with. Highly recommend!
N**R
Great exam resource
Really great, straight forward exam resource study guide for the CCXP exam. Very easy to understand concepts and examples.
K**D
Great resource to frame your thinking for the CCXP exam
I recently passed the CCXP exam and would consider this along with the CCXP exam simulator tool critical to my prep! Easy to read, well summarised but packed with information. Reading the book, I was able to quickly identify gaps in my knowledge which allowed me to target those areas with additional resources. The answer explanations provided with the mock questions really helped me frame my thinking for the exam. I read this 4 times in total, the last time being right before going into the exam. I couldn't recommend this more!
T**T
Highly recommended as realistic CCXP exam preparation guidance
To become a Certified CX Professional, preparing for the CCXP exam is to be taken seriously. For you to pass, you must rely on thorough practical experience in the field of CX, and you must also study a huge amount of material. This book neatly organizes the required CX disciplines. Michael structures this for you by presenting 18 principles. The 40 mock test questions, along with the concise answer explanations in a separate section, gave me a great impression what to expect when taking the CCXP exam. Together, this helped me identify where I needed to sharpen my knowledge depth for passing the exam, saving me valuable time. I do also recommend to complement your preparations with his online exam simulator, as this puts you in a realistic test environment. Together with the study plan that is embedded in the simulator, I was able to close any knowledge gaps. Both sources helped me overprepare for the exam and thereby successfully increased my chances of passing. Use this as an invaluable guidebook and know that your money is well spent, because the proceeds of your purchase(s) are donated to a select number of animal charities.
C**N
Helpful!
Really helpful for the CCXP exam! Also highly recommend the CCXP Exam Simulator.
D**S
A must for preparing the CCXP exam
A tiny book but really a must for preparing the CCXP exam. It includes 18 principles of CX discipline and 40 mock questions. I found the book complementary to the exam simulator from Michael Bartlett. It really prepares you to the nuances of the type of questions. I definitely recommend this book if you are preparing the CCXP exam, and also have a look at the exam simulator. You won't be disappointed!
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