Amazon.com: Small Business Cobranded Card

I am extremely frustrated with the transition of the Amazon Business card from American Express to U.S. Bank. American Express was excellent to work with. My experience with U.S. Bank so far has been the complete opposite.I never received the original replacement card after the switch to U.S. Bank. When I called to report that, I was told another card would be sent and that it would be expedited. Based on that information, I have been checking for it every day and expecting it to arrive.Today I called again and learned that the replacement card was actually sent by regular mail around September 1 and could take up to 15 days to arrive. When I explained that the previous representative specifically told me it was being expedited, the representative basically told me she didn’t know what the other employee had said or what was “in her head.”That is unacceptable customer service. If I had simply been told from the beginning that it could take 15 days, I would have understood and waited. Instead, I was given inaccurate information and have spent days wondering why an “expedited” card still hadn’t arrived.Meanwhile, my Amazon purchases have been getting declined, including purchases I urgently needed, such as study materials for an upcoming exam and food I expected to receive today.Then I learned that the card was being declined because I had missed a payment. The problem is that I have never been able to create or access my U.S. Bank online account because registration asks for my card number — and I still do not have the card.I was also told that U.S. Bank would not notify me about the missed payment unless I had previously set up alerts. Again, I cannot set up alerts because I cannot access the account without the card. The representative could not even set those alerts up for me over the phone.I had automatic payments set up with American Express and never had this problem. I immediately paid my entire statement balance over the phone once I learned what had happened, expecting that would restore my ability to use the account. Instead, I was told the payment will not clear until Tuesday, so I still cannot use the card.The whole situation is circular and incredibly frustrating: I cannot access the account because I do not have the card, I cannot set up alerts because I cannot access the account, I was not notified that a payment was due, and now my Amazon purchases are being declined because of a payment issue I had no reasonable way of knowing about.To make matters worse, when I switch an Amazon order to another credit card, items that were available for same-day delivery with the Amazon Business card suddenly become available only for delivery the following day. So I am losing Amazon card benefits because U.S. Bank has failed to provide me with a working card.I understand that transitions between banks can have problems. What I do not accept is failing to send the original card, giving me incorrect information about expedited delivery, providing no practical way to access my account without the physical card, and then penalizing me for a payment problem that resulted from that lack of access.Amazon and U.S. Bank need to fix this process. So far, switching this account from American Express to U.S. Bank has been a major downgrade in both service and reliability.

greast

Never got a statement after they sent me this card. Tried to log in, but they had the wrong address, and wrong zip code so after trying to log in with my zip code, I was locked out.. I called US bank to resolve, and I still had to wait 24 to try againCan't log in to the credit card to pay the bill. Cant do that over the phoneReally crappy planning on this transition**UPDATE: Lowered to one star: spent an hour of time figuring this out with USBNK customer service:I have an LLC, amex was mailing the statement to my office address, USBANK decided to mail it to my home address, so August statement lost.US BANK will not allow me to nominate my office manager to log in and look into the bills and make payments etc, she can only log in an see HER transactions.. .so I have to do that....not helpful.The US BANK web site does not work on all browsers.(I am on Edge, Cobrowsing, where the CS rep helps you navigate des not work)The USBANK website password has some weird ass requirementsUS BANK is having me pay the last AMEX bill to THEIR web site... so I see US BANK asking me to pay for something that they can not show me the statement on their site, I have to look at the AMEX statement to see what the charged were and the AMEX site was already shut down.

the new US BANK merge was the worse idea ever especially for business owners. When it was linked to American express the prime business card would show on your business American express dash board showing all points and transactions in one location. This NEW US BANK has the worst customer service. I've been on hold and forwarded to 6 representatives because each one mentions it cant handle certain situations. I received 3 business credit cards with my name on them. why do i need 3 credit cards with only my name on each one of them ??? I understand employee credit cards but why all of them on my name ? I only have a card dedicated to me and my office manager. Then I get a text saying that I have a minimum payment due of $35, I go online create a profile and it shows $0.00 I call customer service and they said that i have a separate business account and then I'm not able to log into it and they couldn't provide me my account number. I then talk to their tech support and fix the business portal to view all cards and I tell them " I need to cancel all these extra cards you sent out that are repeated" they couldn't help me and sent me to another department. I wait another 30min on the phone then for them to tell me they cant help me its another department, then i wait another 30 min or so and they said that's the wrong department. I finally get a ahold of someone and they tell me that my balance is over $1000 and i ask "why am i not able to see that in my portal and they couldn't answer my question and forwarded me to another department...... AMERICAN EXPRESS WAS A WAY BETTER OPTION THAN PARTNERING UP WITH US BANK. As a business owner we don't have time to be on hold resolving these dumb issues. US BANK should have a department to solve all problems in one place instead of sending clients all over the place and at the end not providing any solutions.

I love it. I get everything the next day. Everything I need comes right away. I love it. It’s all I can say try it. It’ll save you a lot of money if you’re doing a lot of ordering.

I was a longtime user of the Amazon Business Prime American Express Card and had AutoPay set up for years without problems. Unfortunately, my experience since Amazon switched the Prime Business Card to U.S. Bank has been frustrating.After the transition, I set up AutoPay with U.S. Bank, and the U.S. Bank mobile app shows that AutoPay is enabled. Despite that, I recently received notifications on several Amazon orders saying that my card issuer had declined the transactions because my account was past due.That was the first indication I had that there was a problem.When I checked the U.S. Bank app, I found no prominent warning or notification telling me that I had a past-due payment or that an automatic payment had not been made. Looking further, I discovered that although AutoPay is enabled, there was no AutoPay payment scheduled for September. The next automatic payment wasn't scheduled until October.I understand that the AutoPay settings from the previous American Express account did not automatically transfer to U.S. Bank. That's not my complaint. I separately established AutoPay with U.S. Bank. My complaint is that U.S. Bank showed AutoPay as enabled, apparently did not make a payment for the September billing cycle, and did not adequately alert me that a manual payment was required. Instead, I discovered the problem when Amazon began declining my business purchases.For a business credit card, this is particularly concerning. Reliable payment processing and clear notifications are basic requirements. A business owner shouldn't learn that a payment has been missed because routine purchases suddenly start getting declined.I had a good experience with the American Express version of this card and would have preferred Amazon to continue that relationship. So far, the transition to U.S. Bank has been a significant step backward for me.Amazon and U.S. Bank need to improve the transition process, AutoPay enrollment messaging, and especially notifications when an AutoPay payment is not going to cover the current billing cycle. Existing customers should not discover these issues through declined business transactions.

I am Very Frustrated you switched from American express I never had an issue setting my card with them paying it or any card issues and like amazon the process is easy and flawless to make the customer experience to be as stress free as possible. I could care less what credit card provider is used as long as there isn't any issue and if there is customer support fixes them swiftly. Us bank and master card are the worst providers I ever worked with I tried setting up my card on my own three times it would work I called them it took me 10 minutes to talk to someone once I did I was on the line for over an hour and no one could figure out what the issue was and id rather not shop at amazon if this is the people that do business I got to the point where I'd rather not get any points back from amazon and use my regular bank credit card so I don't have to deal with that terrible customer service. with a medium-size business an owner's time is more valuable than 5% back I believe Amazon lost that value and forget that's what we care about as business owners.

Five stars , Great Card easy process , very satisfied. Thank you .