-Nova 727298418606 Carbonite Online Backup Home Edition for PC, Mac

after using this for a year, when I went to go look for some file to restore it tells me there are no files backed up for this computer, after I just watched it do a full back of my computer. Company is a total scam.

Ignoring any qualms you may have about Carbonite, be aware that this is an older product and you can no longer just go to the website to redeem this for a new or existing subscription (in fact, the activation link in the box doesn't even work anymore).After i got an error inputting the code on the carbonite site, I went back and forth with support for several days, and they requested a bunch of information, where did i buy it, asked for a picture of the box and a screenshot of the invoice, and eventually they reluctantly honored this. I have a feeling they may not always do so in the future.For the price, i suppose it's worth the hassle, but I worry they might stop accepting these older codes at some point.

I have used Carbonite for several years now and on four of my computers. Unless you are a computer junkie, Carbonite is the way to go. As to error messages, etc. They happen occasionally, but usually you can click the icon and resume with no trouble or in the worst case reboot the computer or re-install that only takes about 3 minutes and is much simpler that other backups that I have used. When I loose files or a computer crashes, they files are super easy to access and/or download from the very simple Carbonite web-site.I suspect that IT specialists would not like it as it is so simple. That being said, I am an engineering professor at a local college and simple and elegant does the job for me and has for the last 7 years with Carbonite. I have used customer support in the past and they were fast, helpful, and solved the problem.One other thing is that none of the negative reviews are Amazon verified purchases. That leads me to believe that these negative reviews may have originated from a competitor. I am very skeptical of their origin. I have bought three copies directly from Carbonite and one copy at Amazon, because it was less expensive.

I was a customer of the Mozy cloud backup company that Carbonite recently acquired. After running into the issues described below and requesting a refund of my 2 year subscription renewal fee (successful backups only occurred for 5 days after the renewal), Mozy was not responsive and Carbonite was unable to help. Read on for details...My subscription was renewed for 2 years about 3 months ago. I didn't realize until about a month ago when my computer crashed and the hard drive could not be recovered that the last automatic backup occurred 5 days after the renewal, and there had not been a successful back for the last 2 months despite the software showing that backups were occurring. I spent hours trying to work with Mozy tech support to recover my data which was encrypted with my custom key, because their normal recover procedure wasn't working. The first support tech was useless. The next few were better, but neither they nor the manager who I asked to follow up with me could do anything to actually help.I figured out on my own that I had to painstaking download all of my files in chunks less than 5GB at a time, to avoid the "large download" threshold that wasn't allowing decryption to work. Then I would unzip the download and run the decrypt tool in the Mozy client software. This was the only way to decrypt the files - the online decryption tool didn't work.I ran into another issue where various files of different types and in different locations would be listed in Mozy as both a file and an empty folder with the same name, and if I downloaded and unzipped the parent folder only the empty folder would get downloaded. I had to find and manually download and decrypt each of these files one-by-one, which was a major pain.The entire recovery process was horrendous, and in the end even though I was able to recover everything that was actually backed up (with great effort, and almost no useful help from Mozy) I still ended up with 2 months of lost data.Given my situation, I respectfully requested a full refund of my last renewal fee. I made this request both in the feedback form when I cancelled my Mozy subscription, and via email to the Mozy manager that had reached out to me. I never heard back from anyone, so I reached out to Carbonite customer support. They were unable to do anything other than to say that I needed to talk to Mozy customer support. I couldn't even do that because their support phone line requires a support ID which I don't have, and I could no longer access their online chat support because I had cancelled my subscription.With no other options, I've given up on Mozy or the company that just acquired them, Carbonite, actually doing the right thing and giving me a refund. I would advise others to be wary of working with Carbonite. The experience will likely be good until something goes wrong with your data, and then good luck working with customer service if and when you have trouble recovering your data.