Swann Home DVR Security Camera Recorder with 2TB HDD, 16 Channels, 1080p Full HD Video & Smart Search Features, 164680T

Setup was easy using the phone app and pad. However I still cannot see the CCTV cameras on my computerTried the technical support and cannot get a rational answer. There has been communication, but all they do is point you to various webpages, these are vast and already spent hours searching to no avail. Therefore I cannot use the computer.