--- product_id: 1818601 title: "ITIL Service Strategy (ITIL v3 Service Lifecycle)" price: "₪167" currency: ILS in_stock: true reviews_count: 10 url: https://www.desertcart.co.il/products/1818601-itil-service-strategy-itil-v3-service-lifecycle store_origin: IL region: Israel --- # ITIL Service Strategy (ITIL v3 Service Lifecycle) **Price:** ₪167 **Availability:** ✅ In Stock ## Quick Answers - **What is this?** ITIL Service Strategy (ITIL v3 Service Lifecycle) - **How much does it cost?** ₪167 with free shipping - **Is it available?** Yes, in stock and ready to ship - **Where can I buy it?** [www.desertcart.co.il](https://www.desertcart.co.il/products/1818601-itil-service-strategy-itil-v3-service-lifecycle) ## Best For - Customers looking for quality international products ## Why This Product - Free international shipping included - Worldwide delivery with tracking - 15-day hassle-free returns ## Description desertcart.com: ITIL Service Strategy (ITIL v3 Service Lifecycle): 9780113313044: David Cannon: Books Review: right from the horses mouth - Learn service Strategy from the ground up. If you want to go further than foundations I think this is the next logical step. clearly and concisely written Review: NOT an ITIL Believer - Have few qualms with the document it is issues by the appropriate UK department of trade and commerce, so it is a current (2011) and valid edition. CAUTION: The book (and the entire ITIL series) has been written by Brits who speak and use and know British English which is NOT the same as American (Yanks) English. And it is more than just the spelling---using "s" when we use "z" or "ou" when we us just "o." The Brits use words that we would not use and use the words in the British denotative and connotative sense. Yanks read ITIL (as they do almost everything) with the "ths it what it means to me" approach (connotative) and hardly ever with the "this is what the dictionary says the word means" approach denotative. The connotative and denotative meaning of words between the Brits and the Yanks differs significantly. So this is a significant problem---more than people realize. Once again W. Churchill is proven correct: "England and America are two countries separated by the same language" Although the origin of the quote is attributed to Wilde and Shaw before Churchill. My main problem is that I am not an ITIL "believer." Knowledgeable of the CMMI for software, it has Process Areas (PAs), Each PA has generic and specific goals with commitments, ability, activities, measurement and analysis, and verification. For each process there are inputs, process, outputs. With ITIL you have process area presented even though there is a four-stage lifecycle. You do one thing in one process area and you wind touching almost every single process area in every single stage---that's chaos. I've worked on projected when something went awry in the testing phase and everyone wanted to go back to the contract or earlier. As one graybeard told me. The project has progressed through each phase of the lifecycle with peer reviews of products (deliverables), milestone reviews, and QA audits, nothing is going to be resolved by going all the way back to the proposal or contract or Statement of Work. (SOW). Apparently there were process breakdowns along the way that either no one caught or it was decided to "proceed at risk (although more than likely no one realized what the true extent of the risk was). Working with ITIL, I have NOT encountered processes that were well-defined or even well executed. Documentation is vacuous. Then when inevitably things go to hell in a hand basket, we trek back to strategy or design and "execute" Root Cause Analysis (RCA), when the deficiencies are glaring and staring everyone in the face. Luckily, most of the IT services are automated sufficiently that the processes and people can't do as much harm as they are able or intent upon doing. So buy the book. Just have loads of fun trying to implement it in the real world. I say bring back CMMI for Services. Once again Corporate America just had to reinvent the wheel and did a worse job than the last dozen tries. ## Technical Specifications | Specification | Value | |---------------|-------| | Best Sellers Rank | #3,831,113 in Books ( See Top 100 in Books ) #611 in Business Communication #1,878 in Customer Relations (Books) #2,928 in Business Project Management (Books) | | Customer Reviews | 4.5 4.5 out of 5 stars (21) | | Dimensions | 8.5 x 1.1 x 11 inches | | Edition | Second edition | | ISBN-10 | 0113313047 | | ISBN-13 | 978-0113313044 | | Item Weight | 3.9 pounds | | Language | English | | Part of series | ITIL v3 Service Lifecycle | | Print length | 469 pages | | Publication date | July 29, 2011 | | Publisher | TSO, The Stationery Office | ## Images ![ITIL Service Strategy (ITIL v3 Service Lifecycle) - Image 1](https://m.media-amazon.com/images/I/51XPIBVNmcL.jpg) ![ITIL Service Strategy (ITIL v3 Service Lifecycle) - Image 2](https://m.media-amazon.com/images/I/81Gv+9DWmpL.jpg) ![ITIL Service Strategy (ITIL v3 Service Lifecycle) - Image 3](https://m.media-amazon.com/images/I/31A2G0o9UbL.jpg) ## Customer Reviews ### ⭐⭐⭐⭐⭐ right from the horses mouth *by G***M on September 30, 2013* Learn service Strategy from the ground up. If you want to go further than foundations I think this is the next logical step. clearly and concisely written ### ⭐⭐⭐⭐ NOT an ITIL Believer *by D***T on May 30, 2014* Have few qualms with the document it is issues by the appropriate UK department of trade and commerce, so it is a current (2011) and valid edition. CAUTION: The book (and the entire ITIL series) has been written by Brits who speak and use and know British English which is NOT the same as American (Yanks) English. And it is more than just the spelling---using "s" when we use "z" or "ou" when we us just "o." The Brits use words that we would not use and use the words in the British denotative and connotative sense. Yanks read ITIL (as they do almost everything) with the "ths it what it means to me" approach (connotative) and hardly ever with the "this is what the dictionary says the word means" approach denotative. The connotative and denotative meaning of words between the Brits and the Yanks differs significantly. So this is a significant problem---more than people realize. Once again W. Churchill is proven correct: "England and America are two countries separated by the same language" Although the origin of the quote is attributed to Wilde and Shaw before Churchill. My main problem is that I am not an ITIL "believer." Knowledgeable of the CMMI for software, it has Process Areas (PAs), Each PA has generic and specific goals with commitments, ability, activities, measurement and analysis, and verification. For each process there are inputs, process, outputs. With ITIL you have process area presented even though there is a four-stage lifecycle. You do one thing in one process area and you wind touching almost every single process area in every single stage---that's chaos. I've worked on projected when something went awry in the testing phase and everyone wanted to go back to the contract or earlier. As one graybeard told me. The project has progressed through each phase of the lifecycle with peer reviews of products (deliverables), milestone reviews, and QA audits, nothing is going to be resolved by going all the way back to the proposal or contract or Statement of Work. (SOW). Apparently there were process breakdowns along the way that either no one caught or it was decided to "proceed at risk (although more than likely no one realized what the true extent of the risk was). Working with ITIL, I have NOT encountered processes that were well-defined or even well executed. Documentation is vacuous. Then when inevitably things go to hell in a hand basket, we trek back to strategy or design and "execute" Root Cause Analysis (RCA), when the deficiencies are glaring and staring everyone in the face. Luckily, most of the IT services are automated sufficiently that the processes and people can't do as much harm as they are able or intent upon doing. So buy the book. Just have loads of fun trying to implement it in the real world. I say bring back CMMI for Services. Once again Corporate America just had to reinvent the wheel and did a worse job than the last dozen tries. ### ⭐⭐⭐⭐⭐ Five Stars *by J***S on July 21, 2017* OK --- ## Why Shop on Desertcart? - 🛒 **Trusted by 1.3+ Million Shoppers** — Serving international shoppers since 2016 - 🌍 **Shop Globally** — Access 737+ million products across 21 categories - 💰 **No Hidden Fees** — All customs, duties, and taxes included in the price - 🔄 **15-Day Free Returns** — Hassle-free returns (30 days for PRO members) - 🔒 **Secure Payments** — Trusted payment options with buyer protection - ⭐ **TrustPilot Rated 4.5/5** — Based on 8,000+ happy customer reviews **Shop now:** [https://www.desertcart.co.il/products/1818601-itil-service-strategy-itil-v3-service-lifecycle](https://www.desertcart.co.il/products/1818601-itil-service-strategy-itil-v3-service-lifecycle) --- *Product available on Desertcart Israel* *Store origin: IL* *Last updated: 2026-05-27*