DOF Reality Full Motion Simulator Platform P3 (3 Movements Axis) Flight, Racing car Plane Cockpit

Hello allI have had my doff reality H2 motion system for about eight weeks now unfortunately I cannot give them any more than a one star due to their lack of willingness to help me sort out what I considered to be a big issue with one of the motors that came with my motion simulator motor number one apart from the initial install has had considerable more play. I've contacted doff reality on many occasions and it has been explained to me that until the motor develops more than half an inch of free play there is nothing they will do for me, to put this in context before the Sim picks up any feedback from the motor the gears inside have to move the length of play before it moves the rig therefore in simulators such as driving and flight simulators you will feel no small movement from this motor and you also have to consider that when banking in a flight simulator the rig will fall into the play each time you banks. For me this is unacceptable and today I've emailed dof reality explaining to them that if they cannot sort out the issue with the motor I will be requesting a refund. The play in my motor is roughly 8 mm this is twice the play in the second motor motor number two. You can feel the difference between the two the different's in play makes the rig fall into and out of heavy banking movements in-flight simms and car Simms. I hope I am one of the unlucky ones and that the motion simulator has generally higher quality control but the thing is you truly know a company when things go wrong and what they are willing to do to help you put it right and as of now dof reality is bad. Hope this helps