igloohome Keybox 3 Smart Lock Box, Large Key Safe w/Airbnb Sync (iOS/Android) – Remotely Generate Bluetooth-Keys & Pin Codes Without Internet

I have been using this lockbox for over 2 years, and it has worked fantastically! It's very easy to connect to Airbnb so that it automatically sends the codes to guests upon check-in. It's also straightforward to remotely set up access as needed (e.g., for cleaners or guests on platforms other than Airbnb), and you can specify the time frame during which the code works.The only minor issue I've encountered is that after 2 years, the cover of the lockbox, where the numbers are, has a plastic film that is getting frayed, making it harder to read the numbers being pressed.

I usually don't write reviews but I wanted to pass along some praise for this incredible item.I have used this smartlock since April of 2022 and it has been a game changer/life saver. I wanted to originally get one of those smart locks for my rental property, but I read the horror stories about power outages, internet outages, and the locks getting knocked off the hinge and not working and figured I needed another solution for my rental property.By sheer luck I stumbled across this little smart lock and thank God I did.I have used this now for 15+ renters and it has worked like a charm everytime.I am able to send duration codes that last the whole time of the their stay, and also able to send them a seperate/convieniant checkout code that they can use for easy checkout when renters are scrambling to get out and get home. The codes are always unique, and always work (no clue how) and it has allowed me to effectively manage a property from 7 hours away.If you are an AirBnb/VRBO host and don't want to deal with a "smart lock" then this is where you need to look and then stop looking because you've found your solution.I have seen people having "issues" with battery life. I added new batteries in April and have made it through the full beach season now without any issue. I figure just like anything of this nature, change the batteries every 6 months so you're not left high and dry. There's also a way to jump charge the lock if the battery dies by using a USB-C charging block or a 9V battery. I haven't had to try any of these methods but knowing if something bad happens that there's a solution, helps me sleep at night.That's all I have to say - if you need a reliable lock that works without WiFi from anywhere, look no further.

I love these for remote pickup,or locking my keys on the car for my guests to pickup and return my rental cars. I just wish I could remotely program it! 🥲🙂 They are currently only able to be programmed when the phone is within a few feet of the box. It is very sturdy. It is not RFID protected, so you will need a faraday bag for keys with signals. It does come with one, but it's not very sturdy, so extras are a necessity.

The lock works well. However the bridge is the most finicky device.As far as customer service this is what happened:1. First bridge: i plugged it into my mac and the lights were not coming on. When I called customer support I was asked to send a video showing that it doesn't work after plugging it in. I did and they sent me a replacement.2. Second brige: I had the same issue with the lights not coming on - but then figured out the problem. It had to do with how I was connecting the bridge. So then I set up the bridge just fine. And everything was working great. I retested the first bridge and it was working fine too.3. No good deed goes unpunished: I wrote back to let them know that both bridges were in fact working and that I can send the new bridge back. They accepted. So I sent the new bridge back.4. Come to find they sent me more emails wanting a tracking # and that if I didn't respond, they would delete my bridge from my app! WHAT???Unfortunately for me - I didn't keep my receipt from USPS so now they are saying they can't reenable my old bridge. This is no way to treat a customer who was nice enough to voluntarily disclose that both bridges were working and ship one of them back at his own expense.

I ordered the Igloo Keybox 3, unfortunately the unit I received was improperly assembled and was missing the battery terminal in one of the battery bays. I called tech support just to give them a heads up the unit I received slipped though their quality control process..They instructed me to follow Amazon's return process and they were very thorough in following up to make sure the situation was resolved to my satisfaction.The replacement unit has been working fine. Was fairly straight forward to figure out. Allows for opening using a code or Bluetooth from the app on the phone.

We've had this lock for a couple of years and it suddenly stopped responding - which is a challenge for us as STR owners. We reached out to the company and they were nothing but helpful. They promptly troubleshot with us. Once they confirmed that it was truly non-responsive, they proceeded to offer us a replacement or a discount off of the latest model. I received the new product within a week. Truly phenomenal customer service that I was not expecting given the age of the lock. Big fan.