NeoWrap Metro Modern 4-in-1 Cold Therapy for Wrist, Ankle, Elbow and Neck (NEW for 2011)

Thought it was supposed to come with ice pack. IT DOES NOT!!!! Works great if you have ALL the components to the product. Our dog chewed up the other one we had, unfortunately it was not ours. All I am trying to do it replace the one our dogs ruined. Cannot find the whole thing together. This has been a mess, I bought the inserts thinking it would fit. NOPE! They are cut down the middle! So now I bought this product, and due to pictures I thought I was getting the whole thing. It is useless if you don’t have the ice pack with it. So now I have two useless wraps and still no ice packs to go inside it. Will continue to look for company so I can resolve this issue.