Stelo is for adults (18+ years of age) not on insulin who are not at risk for problematic hypoglycemia or on dialysis, and for people interested in tracking their glucose.

Why doesn’t my Stelo reading match my blood glucose meter?

Readings from a blood glucose meter (BGM) and your Stelo biosensor will not always be the same, and that’s normal. Stelo measures glucose in the interstitial fluid just under the skin, while a BGM measures glucose in a drop of blood.

Where can I find support for Stelo product issues?

Product support and replacements are provided by Stelo. If you experience a product issue, request support through the app: tap Settings>Contact>Continue, select the message icon to chat with SteloBot, and follow the prompts for “Report an issue.”

What does “Session Ended Early” mean?

This means your biosensor can't determine your glucose level. Follow these tips to help prevent it: apply the overpatch, keep it dry for the first 12 hours, gently pat it dry if it gets wet; if it peels, trim the edges and secure with medical tape.

Why is my display device still “Searching for sensor” and not pairing?

Pairing your Stelo Glucose Biosensor with your smartphone or smart device usually takes less than 5 minutes. If it takes longer, try the troubleshooting tips available in the app by clicking “Help” when attempting to pair.

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