Lyric RCH9300WF Wi-Fi Thermostat

I am stunned that the legendary Honeywell produced such a failure. With competition from the NEST and EccoBee you would think Honeywell would be at it's best, but they made a donkey out of themselves and me for trusting the brand and purchasing one. Gonna get string to my frustration, I purchased this product solely for the hyped GEO-Fence capability and IT DOES NOT WORK! Few tickets into technical support and they responded about getting their best man on the job .. 3 months later no response .. reply to the ticket and update it .. no response. Their technical support just deleted my ticket with no status update or resolution because they know its a fail. I SHOULD HAVE BOUGHT THE NEST! This is a total pace of crap. Trying to program various tempters as you would with a non "Smart" thermostat or a NEST and the Honeywell its very limited. You can only program the time of your set "Away" temp and set "Home" temp. wow .. really? Smart my foot. The iOS leaves SO MUCH to be desired compared to the NEST and if you change the temp and switch to another app to quickly it does not work. Now they offer a 2nd gen because this one is such a POS, do you think I am stupid enough to drop $250 AGAIN?

We have had this thermostat for 6 months and cannot get the thing to function properly. I have spent soooo many hours on the phone with Honeywell troubleshooting and trying to get it to link up with the app and our wifi. I will say that the customer service has been good and they just offered to replace it with a new one to see if we can work the bugs out! I will update when we get the new one if we find it any better. Really hoping we just got a dud because we love the idea of the geofencing!

Great product, using for one week, it's been great so far.Setup: First, I am really amazed by the orchestrated setup process, it is very easy but you need to understand what are you doing.Configuration: I only wish it would be possible to use web interface in addition to a mobile app. I am not using geo-location feature, no need for me, prefer traditional schedule based configuration, plus manual override.Support: I had a question about the configuration (schedule: wake, leave, etc) and support over the chat was really quick and helpful, which is a rare case nowadays.Operation: I need to find out how it will operate if connection is lost, I am concerned it may not have a local copy of its schedule and if connection is lost it will just operate based on the last setting and manual override.

Upgraded two thermostats to the Lyric. I had to return one of them due to it malfunctioning, but that was easy enough with Amazon. Removing the old units and installation of these was fairly easy. I would recommend adding a C wire for continuous power. It isn't necessary but it is a fairly easy process and allows you to keep the device lit all the time. The app was easy to install and the response time for changing things on the thermostat and when they kick in is very quick. I am a bit disappointed there isn't historical info in the webui, but it isn't a big deal to me. Smartthings integration is there, but wasn't working properly ( hope that is fixed soon) but again this is just a nice to have. I am very happy with the Circulate mode which just runs the fan to move air through the house periodically and has really balanced out the humidity as well as temp in different rooms during the Spring months where we don't need heat or AC.

Very awesome product, would easily buy again. Only glitche I'm seeing is that once in a while it loses connection to WiFi, I have to turn off and on the thermostat do get it to reconnect, I do this by taking the thermostat off the wall. If I don't it will not reconnect itself later, would be nice if the software was updated to have a restart feature. Thermostat still works manually though when not connected to WiFi, just can't control it with the phone app. Regardless, does not happen often. Great thermostat.Update:A year later the thermostat crapped out. It no longer connects properly to the app on my phone, or to the Wi-Fi. Thus I cannot use it anymore. Garbage. Time to look at the Nest...Update:I contacted Honeywell help line, they helped me troubleshoot the problem, thermostat works now, no more issues. Seems to be working. The lack of programming options is a little sad... they use these programming "shortcuts" where you can program what the thermostat does and when, but then they are glitchy when it comes to functioning, and it isn't intuitive... good try I guess but doesn't make a whole lot of sense. If you want a smart thermostat, and you can get this for $100-150 then its worth it.... if its $200 or more, forget it, look at the Nest instead. Too many issues with this, it just isn't very polished.

So far I'm not very impressed. I bought this model mainly for the geofencing feature which hasn't worked too well for me. It does not reliably turn the heat off when we're gone or on when we arrive home. I was very disappointed to learn that the time settings (i.e. turn the heat down 5 degrees at 11pm when I go to bed) takes precedence over the geofencing. If you're going away for the weekend you have to hold the temperature, otherwise it will kick back to it's regular settings at the 1st time trigger. Seems to me that geofencing ought to take priority, or I should at least be able to set the priority. I am hopeful that this capability will come in a future upgrade.On the plus side it was very easy to install. They have great step by step instructions that you can walk through on your smart phone.Update: geofencing went from flaky to not working at Honeywell has not been able to troubleshoot it so I'm sending it back. Dropping my review to 1 star.