ITIL Service Operation (ITIL v3 Service Lifecycle)

I wish I would have bought this book instead since I plan to go further than the foundation level. I give this book 5 stars because the authors of other books use this as the base for their writings.

I used this book and training through TrainSignal to pass my exam. This book is written in the same context and format of all ITIL publications; its a bit difficult at times but shouldnt hinder your performance. To counteract that, I read through the book and made my own notes (44 pages) to where I wrote down critical pieces in bullet format (a personal study technique). Regardless, this book has all the information you need to pass the test. The training just helps but the material into a more real-world application.

Passed all the tests, ITIL expert certified now. This book helped me pass my Service Operation test and makes goo reference.

Exactly what I needed and it was a snap to download. Added it to my digital library on my iPad

Haven't gone deeply into the book as of yet. However, I always find these books beneficial for reference and study for certification. I may change my rating as time goes on.

Well received. Looking forward to my next book on ITIL.

Great, and fast service

I bought this book for one reason - because Global Knowledge recommended it when I took my ITIL Service Capability: Operational Support and Analysis Course and Exam. I didn't need it at all and I aced the exam.I have it on my desk now at work - and may refer to it from time to time - but $150? Please.