Tier1 Whole House Water Softener System Compact 32,000 Grain High Efficiency with Sediment Pre-Filter | Pre-Filled Mineral Tank with 1 Cubic Foot of Cation Resin | Home Water Filtration System

We have well water that is of excellent quality across the board for iron, sulfur, mercury, bacteria, etc., EXCEPT for hardness where it literally measures off the chart (the test strip color was darker than the top of the scale at 425ppm). This hard water has made our laundry come out feeling "crunchy", caused our soap dispenser door in our dishwasher to repeatedly stick shut (thus not releasing dishwasher detergent), leaves white spots whenever I wash our cars, clogged up our coffee maker, yields pore tasting water for drinking and, of course, clogs up our shower heads and faucets. Now we have good tasting, soft water (somewhere between 0 and 25ppm, if not completely eliminated -- hard to tell with test strips) and we no longer need to regularly spend the extra money on all the water softening laundry and dishwasher products and bottled waters. Some reviewers state the instructions are hard to follow, or that they did not receive instructions on how to use the automated pump. The instructions I received were clearly laid out, with accompanying pictures, that walked me through the process to piece the system together; I had no issues at all. The instructions also included directions for programming the automated pump -- the only issue I had was regarding the initial start up of the system upon plugging it in the first time. The instructions stated I should see a specific code when first plugging it in, but there was no code displayed at all; I figured out I had to go to the menu and scroll down three times to show the code. Other than that, the entire setup process was very easy. The instructions also provided a schematic of how to plumb the softener into your home water supply. My setup was slightly different due to the orientation of the way I had to install the filter, so while the schematic is absolutely accurate you may need to tweak the layout a little bit based on your own system install orientation. I plumbed the system into existing household PVC pipes; PVC is very easy to work with and much simpler and quicker than plumbing into copper pipes. If you are not handy, I do not recommend you plumb the system yourself, but if you are handy, doing the plumbing yourself will save you several hundreds of dollars in labor costs.

Good product works well.

IF YOU ARE ON CITY WATER DO NOT BUY!!! We ordered and installed the unit, nicely built, easy install BUT can only get 450 gallons of soft water from unit before having to regenerate!! The support department worked with me even sending new media, which I installed but unit still does work properly. We should be getting 1750 gallons before regenerating, but measure/tested hardness returns after 450 gallons...Tampa City water which has a relatively high chlorine level, but this is our 4th water softener since we moved in 44 years ago, never had this issue... I was hoping the ceramic valve unit would be a long term resolution but I'm going to have to replace the unit....

Great value and saves water and soap costs cleaner clothes

This system has easy to follow instructions and everything seems high quality. This is totally diy friendly but the instruction book doesn't dive in to explain everything in the control valve and I feel like if I encounter a weird behavior I'll have to contact the manufacturer or try to research what some code means because it's not in the instructions. I wish the brine tank had a bit sturdier plastic. The size is pretty average. It's my first time with a softener and I was surprised by the noise of the system but it may be just air trapped inside because the water was turned off. If not, since it's in my basement I'll have to consider extra sound proofing. It will have to regenerate every infrequently; so most of the time it will be quiet though. The screws for the prefilter are very easy to strip and I had to replace one. They all were slipping as they got tight and I had to be very careful not to strip them too much.

During transit, the shipper noticed an issue with the large tank (the actual softener) and "refused" delivery due to damage on my behalf. Without even asking, the company got in touch with me to let me know a replacement had been dispatched immediately. Excellent service before we even got the unit in the door! Compared to whole house systems found in most big-box stores, this system is an absolute beast. The softener alone weighs about 160 lbs and is as tall as some people. The brine tank looks like a scaled-down version of an outdoor trash can. Considering the size, it takes up a lot less real-estate than you'd think but isn't designed to move around - once installed, its pretty much there forever. Though I had ours professionally installed along with some other plumbing we had done, the plumber said the instructions were clear and straighforward, and something most homeowners or DIY'ers could figure out easily. I'd suggest getting 5-6 40 lbs bags of salt to get it started. Great company who stands by their product - highly recommend.

Seems to work great. Broke a piece installing! Company sent me a new piece no charge. Would recommend!

I works okay with a few tweaks. Never could eliminate the saltwater entering my house after the regen cycle. I have to let the sink run for a few minutes to purge the lines. Super annoying.