PolycomVVX 311 HD Business Media IP Desk Phone (No PSU)

Whilst the device is new, it was surplus stock and therefore pre-configured for another cloud providers IP telephony service which needs to be unlocked before using with your own IP telephony solution. My device was polling Gamma server and tried to download it's configuration which didn't exist.Please be aware, you will need to do the following steps to factory reset the device back to it's default position as the configuration and admin password is not the default Polycom password.To unlock:Please take note of the MAC address of the device, you will need this to return the device to factory settings and reset the admin password to 456.1. Whilst device is booting after the Polycom logo appears, press soft key for "starting application..." press cancel.2. Before timer counts down, press and hold keys 1,3,5 simultaneously for more than 2 or 3 seconds and release. "Enter password:" should appear3. Toggle the 1->Aa soft key and enter the MAC address without colons and all in capitals. Note: you will not see the actual entry as it's starred out. To enter letters press the appropriate number key multiple times for the corresponding letter.4. If successfully entered, the device will reboot with the admin password of 456. You may have to enable the web interface from the phone to provision via the web interface which is an easier process once the phone has rebooted and in the idle state.

JUST TAKEN PHONE OUT OF THE BOX IT DOESNT EVEN TURN ON!!!

is very bad for connecion is very bad