Touchstone ValueLine 10-Color Recessed Wall Electric Fireplace (42 Inches) - 80030

I purchased two of these fireplaces, in different sizes, two years ago for a rehab project. The project was drawn out a little longer than necessary and both fireplaces were just installed a couple weeks ago. The fireplaces are both beautiful and function as described. The only issue was the remote for one of the fireplaces. As many others have stated, it simply did not work. I read other customers had indicated they had reached out to Touchstone and were promised a replacement remote. It also appears that Touchstone is not only aware of the remote issue, but actually actually acknowledged the issue, but still did not follow up on replacements.So, I avoided the request for a "free" replacement. I simply purchased a new report from Touchstone for $35. It worked just fine. The remote arrived quickly.

This looks great. I purchased a new home and decided I wanted a recessed wall mounted fireplace for under my TV. This looks great, easy to use, gives off great warmth for my space and sets a nice relaxing mood. I really like if you just wanted to have the effect of a fireplace without the heat, you can do that too for entertaining purposes. Customer service is also A++... they reached out to me shortly after purchase to see how I liked the product. I asked a question and within less than 24 hours, I received a response. Highly recommend!!!

This fireplace warms a small bedroom quickly, and it is just beautiful. This was bought for an Autistic person for multiple reasons, including replacing a “Motion Picture” and it succeeded expectations. The only problem was a bit of a learning curve with the remote, and the instructions. Not really an issue once the temperature is set up where you want it. It was packed great, everything worked. Unless you need a high quality remote, this is probably one of the best fireplaces on the market, especially for the price.

I wish it were brighter. Its hard to see if its not dark in the living room. But overall, i like it. It's pretty and works well. Came as described.

Love how easy this was to install and work. There are multiple functions and lighting to choose from. The one downside is that it’s in a bigger room and the warmth can’t be felt from the entire area but if you sit near it’s nice. My takeaway from this is if you have a large room and don’t necessarily need the heat it’s a beautiful accessory. Luckily it works for us just fine.

Aestheticly this fireplace is fine.. functionally it fails to accurately read room temperature. Fireplace has to be set above 74°f to turn on in a 64° room. As a result it will continue to heat until turned off by user. This could pose a serious fire danger.*DO NOT RELY ON THIS FIREPLACE FOR HEATING YOUR SPACE*

This product is high quality and easy to install. Great price for the quality. Absolutely a center peice of our home. Thank you for making a great product. We love it. I don't write reviews, but I had to for this company.

I cannot get the heat function to work. The fire looks great. The remote control is good but won’t work heat function either manually or by remote