CatGenie A.I. Self-Cleaning, Fully-Flushing, Automatic Cat Litter Box

After the cats finally got warmed up to it, it’s been one of the best products I have purchased in my adult life. It’s app works perfectly and I have not had an issue like people have whined about (I almost guarantee they have a poorly setup wifi solutions using their ISP rental modem/router combos and no dedicated router). I push a button it cleans, I use the app it cleans, the only issue is hiding the tubes for the water and exhaust tube into the toilet. I had 9 cats in the house fostering and it’s been kicking butt. I am down to my personal 3 cats again and it’s been a blessing I’ve completely removed my regular clay litter boxes (keeping them in storage in case of emergency) but I’m going to be buying another one to go into my laundry room because my cats deserve two places to poop/pee. Finally with all that being said for smaller homes I don’t know if this is the most practical solution because the bathroom is more or less taken over by the tubes and power cables and I have 5 total bathrooms so sacrificing one wasn’t an issue, also eventually there will be a hidden alcove for the actual genie which also isn’t practical for most so take that with a grain of salt everyone’s situation is different. Tl;dr Pros: 1. Easy af for everything I don’t even think about litter anymore. 2. Haven’t had a singular app or connection issue I can even flush it while I’m at work and flush the toilet when I get home 3. Smells nice I haven’t smelled any urine and the fresh scent is nice but some cats might be sensitive to it. Cons: 1. Pricy but honestly it’s not really because paying $20 every other week for litter over a year is the exact same price when the granules are mostly permanent other than when it gets kicked out of the box or flushed 2. The cartridge for scent is required to operate I wish it could just flush without spraying the sanitizer solution every single time 3. Not much other than getting the cats warmed up took some time and placing turds from the regular litter box in the genie to promote them to use it wasn’t a fun time 4. Large (kinda) and not for every home Message to creators if they even read this: I encourage a mode that lets us sanitize once a day instead of every cycle while it does regular flushes throughout the day allow it to be clean and regularly sanitized without blasting through the sanitizer solution. (I’ve been using manual mode for this reason and absolutely will not put it on a regular cycle like I would like to) Other non cleaning cycles would also be awesome, just a cycle to lay the litter flat again so it’s not lopsided for a second cat to push litter out of the genie would be welcome because I want to save as many granules as I don’t like being wasteful idk I feel like that’s not entirely wild of a concept for a future model and semi easy application If you do consider those and make a new model/update them send me free stuff ;) I’m joking but I would love to know if this was considered or not possible because it was already thought of by smarter people than myself!

After years of using a CatGenie, my wife found a brand-new unit on Facebook Marketplace at a reasonable price, so we decided to "upgrade". The unit was completely unused and still sealed in the box, and we even have the original owner's invoice with the Amazon order number. What we didn't realize is that newer CatGenie units require an “activation code.” Without it, the machine eventually disables itself entirely. When we attempted to activate the unit using the original order number, we discovered that activation is only allowed for a limited time after the original purchase date. We contacted CatGenie support, hoping they could help resolve the situation. Unfortunately, the experience was extremely disappointing. The support agents were rude and uncooperative, and insisted that the only option was to ship the entire unit back to them for an “inspection” to verify that it is “safe for use.” This requirement is particularly frustrating because: *The unit was brand new and unused when we purchased it. *It is currently working perfectly. *We would have to pay shipping both ways, plus a service fee of nearly $100 for the inspection. All of this is required simply to obtain an activation code for a machine that works fine but will eventually soft-brick itself after fewer than 30 remaining cycles. As an engineer and software architect who deals with complicated systems and business processes regularly, I can honestly say this has been one of the most absurd customer service experiences I’ve encountered. Requiring customers to ship back fully functional hardware just to unlock a software activation is incredibly wasteful and unfriendly to legitimate second-hand buyers. There are plenty of competing products on the market, and I suspect many of those companies would rather earn long-term customer loyalty through consumables and repeat purchases rather than short-term revenue from restrictive activation policies. Since my options are limited, I would prefer to spend $500 on an alternative device from another manufacturer. I recommend any savvy shoppers who don't relish the prospect of the manufacturer disabling a device purchased legitimately to shop elsewhere.