Question 1

Pump is not working. Water goes into reservoir. Why?

Accepted Answer

I had the same problem with my model that has the built in pump. I did the following to get it resolved:

1. Clean the drain hose out. I used small brushes and washed it out with high pressure water.

2. Opened the unit up, removed the small reservoir that the pump is connected to and cleaned it out. It was full of gunk and at the end of the pump intake tube there is a filter that was completely gunked up and the float that triggers the pump.

3. After all was cleaned I put the unit back together and the pump is working again and the bucket is remaining bone dry.

Question 2

Would this work well in the South? Such as Florida?

Accepted Answer

the principle behind these is: depends on what you are doing. What your AC is set at and IF you even have one! I'd say if you do set this thing FAR AWAY From the thermostat and the recirc vent if you do not it is going to be a tug-of-war between the heat this lets out and the AC trying to cool it down. I have a 990 square foot L frame house. FAR less than the max it is advertised to cover.  It has 8 foot low low ceilings!  We live in Oklahoma City and the weather is abouti 105 Farentheight the humidity 58-60 percent.  ( RE 58 Percent most of the time inside the house and out!)The unit runs constantly even if I DISABLE the "continuous feature! It runs constantly!   I set my AC at 75 degrees Farenehigth and the humidifier I have tried the "confort" setting and find it barely maintains the current level of humidity much less lowers it to 50%-as per the rule book included! 75 F/50% 77+45 ect! Do not expect it to work just because it says "1500 sqf" coverage. That also depends on ceiling hieght(though mine is minimum hieght) and how long it is turned on. 24 hours for a small degree in difference at all.  If you leave it on constantly it will soak the coils causing it not to work at all. turn it off every 2/3 hours and leave it off for an hour. then set the clock over night and empty the bucket promptly and clean coils before you go to bed. It is also dependent on size. I made the mistake of listneing to questions/comments and buying the 22 pint beacuse others stated it "covers 1500sqf easily" no it does not!  Buy the 22 pint for a small room and do not enclose it! If you want your whole house done buy the biggest possible and use the continuous drain!(pump)

Question 3

I'm trying to understand who the actual company is for this product.  Can someone tell me who they are?

Accepted Answer

Home Technologies, LLC is a privately held company in New York, NY and is a Single Location business.  37 East 18th Street Floor 7 New York, NY 10003
Categorized under Major Household Appliances Dealers. Current estimates show this company has an annual revenue of 260617 and employs a staff of approximately 5. 
https://www.manta.com/c/mhbjwxy/home-technologies-llc

Mohawk Group, INC  has the same address but I could not find if it shares the same floor number.
https://mohawkgp.com/contact

Question 4

Does this machine automatically reset if power goes out

Accepted Answer

According to the owner's manual: - Auto-Restart
If the dehumidifier shuts off unexpectedly due to power
being cut, the dehumidifier will restart with the previous
function setting automatically when the power resumes.

Brand	hOmeLabs
Model Number	HME020030N
Color	white
Product Dimensions	25.4 x 38.61 x 50.04 cm; 13.83 Kilograms
Capacity	22 Pints
Voltage	110 Volts
Auto Shutoff	Yes
Item Weight	13.8 Kilograms

Dehumidifiers.

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