Assure Lock 2 Plus Apple Home Keys, Black Keyless Entry Door Lock with Keypad for Code Entry Lock and Auto-Unlock (No Wi-Fi) Remote Access Requires Apple Home Hub via HomeKit, ‎YRD450-N-BLE-BSP

Got this because it was recommended by a family member who knows what he’s talking about. It was super easy to install and works amazingly well. The screws were easy to use especially since we were replacing an existing smart lock. It fits the door very well, in fact better than the original lock on our door. Only a few small complaints. 1. It’s frustrating that to connect it to wifi to use remotely you have to buy another expensive component. While the cheaper one we replaced came with that feature out of the box (the design look use and hardware quality on that one was much worse so it’s obviously a trade off). I will likely buy the wifi component still, but it isn’t absolutely necessary. 2. When the battery is dying it’s honestly not immediately obvious. It seems to notify you with a different sound but if I’m honest it’s not clear. When the battery is low but not dead the touch screen seems VERY slow to respond and takes longer to open but the phone key and keypad still both work. With full battery the thing works fantasticly and the app and setup for guest codes is awesome. I love it, it was an upgrade for sure.

For the first ten months, this lock worked flawlessly. Installation was not much different from a regular, non-smart deadbolt. Apple Home Keys is awesome. The battery lasted nearly a year--I have the Bluetooth-only, non-WiFi model. DoorSense (magnet version) worked well. It accurately detected when the door was opened or closed. The auto-lock feature was great. Then, around the ten-month mark, the lock started falling apart in multiple ways. I won't go over all of them, but two failures stand out. First, the DoorSense stopped working. The DoorSense always thought that my door was closed. I had to turn off Auto-Lock because it would lock the door while it was open. Second, and most importantly, the motor began to malfunction. The motor would not rotate the lock all the way, which meant the deadbolt would not fully retract. If the deadbolt didn't retract all the way, the door wouldn't open. This was prone to getting locked out. If you were attempting to unlock the door from the outside, you HAD to rely on the motor to unlock your door. There was no key. The lock still worked fine if I manually operated it with the latch... which was only possible from the inside. This did not help you when you were outside trying to get in. To fix both the DoorSense and the motor, I tried different troubleshooting steps: * changed batteries * re-calibrated the lock * factory reset * took the lock off the door, re-installed it * made sure the strike plate and deadbolt aligned None of these steps fixed the issues. Not being able to fix the issue myself, I ventured out to work with Yale customer service. This was a less-than-pleasant experience. I contacted Yale via email. In my original email, I included my lock information and my proof of purchase. I asked what I could provide (videos, photos) for them to assess my lock. Within a day, I got a response from Yale. They asked me to email them photos and videos of the issue. I tried, but the videos were too large (above 25 MB), so the emails kept bouncing back. I emailed them back asking how I could send them the videos because it wasn't possible through email. A day later, they responded asking me to upload them to iCloud or Google Drive. I uploaded the videos to iCloud to a publicly shared folder. I replied to their email with the iCloud link. A few days later, they responded saying they could not view the videos. They said that they did not have access to the folder and to check the access. They sent me a screenshot of them trying to access the iCloud folder. They were in the folder, but iCloud was asking them to sign into an Apple account. I replied to the email saying that they clearly had access--they just needed to sign into an Apple account. They replied back saying that iCloud wasn't an option for them and that I needed to upload them to Google Drive or something else. This is when I started losing my patience because they were the ones that originally asked me to upload to iCloud or Google Drive. Fine: I uploaded to Google Drive and sent them a link. A day later, they responded apologizing for the issues with the lock. They sent me troubleshooting steps. These involved taking the lock off the door. They asked me to see if the motor had the same issues if it was rotating while detached from the door. The issues still persisted. So I replied to their email stating that the motor still made the same high-pitched screeches and still struggled to rotate all the way. They replied to my email a day later with this message: "We are sorry to hear about the issues you are experiencing with your lock. We are more than happy to assist you. The videos that you are sending are blocked, we do not have access to them. Please try to send them in a different format." Confused and frustrated, I emailed back saying they'd already reviewed the videos... that they'd sent me troubleshooting steps... that I'd performed the troubleshooting steps... and that I was reporting back the results. Finally, a day later, they replied saying they would look into next steps for sending replacement parts for my lock. This was a few days ago, and I have not heard back from them. It has been over a week since my original contact to customer service. This lock is not worth the money. The issues that occurred when the lock started failing were not minor issues. Getting locked out is a terrible feeling for anyone. It sucks that the lock worked flawlessly during the return window. It felt like a scam.

Works well with Homekey. Easy install. I got wifi version and Easy setup.

WOW YALE DELIVERS WITH THIS! I have to say I am use to other brands of deadbolts like Schlege and Kwikset and I have only personally used Yale locks with my apartment and it was "ok" BUT THIS DEADBOLT IS NEXT LEVEL! I have to say this is the first time I have had a deadbolt be able to use Apple Pay like entrance access. Basically it is like and Apple Pay card you just double tap your power button like you would for any Apple Pay touch pads and you have a Yale card it have face ID and just a tap of the deadbolt and you are in your house! It is easy to install, easy to navigate the app, it has real time updates on the lock status, it lets you know if the door is open or not and overall I am super happy with this lock it was perfect for our new condo!

Biggest gripe: lack of physical keys, so you can't use it on any door which you don't have another way to get into that building/room. Installation was a pain. Not a ton more than a normal deadbolt, all in all, but it took awhile to get it all installed correctly and then one needs to set it up. Maybe I got a bad unit, maybe it's because Apple had released updates that week so different parts of my network were still installing updates, but it eventually refused to reset and I couldn't get it fully working. Code setting worked fine. If it remained functional, I probably wouldn't have gotten to the issue with it freezing until a later day, and so wouldn't have found I personally need a physical key fallback. Build quality, all in all, seemed excellent. It appeared to work fine with my net work. If it kept working, and I could unlock via my watch, I would have considered it fine value for the money due to the time and difficulty savings. Unfortunately, it didn't continue to work, so I had to send it back.

It seems like the homekey functionality doesn’t work at all. Nothing happens when you tap the home key on the lock. I’ve reached out to support and they did the typical try a factory reset but as expected, that didn’t do anything. It seems like this product hasn’t been well developed / tested and you can find many other similar stories.

Como varios comentarios lo indican, no funciona en México ya que es necesario contar con la aplicación Yale Access que solo está disponible en US/Ca. Me comuniqué a soporte de Yale en Mexico y me confirmaron lo mismo, este producto no funciona en México debido a la aplicación Yale Access. Lo que hice fue crear una cuenta de Apple para tener acceso a la App Store de US, descargar Yale Access y hacer la configuración correspondiente. Considerar que para crear la cuenta de Yale es necesario un teléfono de US para recibir el código SMS para confirmar la cuenta. Una vez instalada tiene muy buen look y HomeKit funciona excelente. Si es un poco más lenta en ejecutar las acciones de apertura y cierre comparada con Schlage pero en lo personal funciona bien. Actualizaré si con el paso del tiempo hay algún problema.

It's a bit weird situation. Bought from Yale amazon shop, delivered to Lithuania, but can't use it, because it requires Yale Access app, which is not available outside US and Canada. Seems like a common issue, too bad I didn't check reviews.

Great lock. The only negative is the relatively short battery life if you get the WiFi option. Just make sure you download the Yale US app, as this lock was built for the US.

AVOID AVOID AVOID - Amazon should be ashamed to even sell this product! I purchased this lock, paid for it to be professionally installed by a carpenter into my door, only to discover it couldn’t be set up to work. After hours of frustration, I contacted Yale support, only to be informed that the app required to operate the lock isn’t available in the UK! Save yourself the trouble and avoid this product if you’re in the UK.