Rope stopped counting jumps. every time i start jumping, it beeps and keeps resetting. how do i fix this issues?

I'm sorry to give you a bad experience. The battery of the rope should be dead. You can replace the battery of the rope. If there is no battery, I can mail you a jump rope again.

Why is the word labels “timer, weight, calorie and circles” written in chinese and not english as shown in the pictures? also my package arrived damp.

If you receive abnormal products, please contact the HANDIO customer service team in time, and they will do their best to serve you. The contact information of the HANDIO customer service team is displayed in the manual and on the Amazon page.

Brand	H HANDIO
Target Audience	Both Adult and Kid
Special Feature	Digital Display, Ergonomic, Adjustable Length
Material	Polyvinyl Chloride (PVC)
Handle Material	Polyvinyl Chloride (PVC)
Color	Blue
Item Length	110 Inches
Item Weight	220 Grams
Grip Material	Polyvinyl Chloride (PVC)
Handle Diameter	4 inches
Manufacturer	MusicSnail
Item Package Dimensions L x W x H	7.68 x 4.76 x 1.73 inches
Package Weight	0.26 Kilograms
Brand Name	H HANDIO
Part Number	Rope-P

Jump Rope, H Handio Jump Rope with Counter, Workout Jumping Rope with Steel Ball Bearings, Adjustable Length Speed Skipping Rope for Men Women Kids Home Gym, Crossfit, Fitness Exercise

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