eufy Security, SmartDrop, Smart Delivery Box, App Notifications for Deliveries, Remote Control, 24/7 Package Protection, Works with All Couriers, Black

I have had the smart drop box for over a year now. Initially I had issues with it connecting to my wifi, and after trying numerous times and searching online for a solution, trying a replacement from Amazon, I just gave up. I just used it without a pin code. The symptom was that all seemed to work fine during the connection process, except for the very last step where it actually connects to WiFi. So fast forward to earlier this week. The box stopped "talking" and eventually stopped opening. So I just had to recharge the battery. I opened the box with the key override, and removed the battery to recharge it. I decided to let it charge overnight, to ensure a full charge. The following morning the blue light on the battery was on, and I reinstalled it. Just for fun I tried connecting it again, and this time it worked on the first try! It updated itself to the latest firmware version, and all seems to work fine now. Was it after all the lower battery charge (voltage) which stopped the connection process? Or was it maybe the firmware in my Xfinity router? No idea, but it works now..! One small thing which I think is a design flaw, is the locking mechanism. About 50% of the time the first try to unlock it doesn't work. The second try works 99% of the time. Pushing the lid down when unlocking always allows the lid to open. So this points to too much pressure on the latching mechanism (tolerances too tight). Unfortunately it is very difficult to reach to modify, and I have not really seen an easy way to disassemble the front section without taking the whole box apart. Overall the quality of the box is great, it is surviving the tropical wet climate in South Florida, only the instructions sticker is coming off ... The motion detection seems to work fine (only been able to test it for a week), but I disabled the voice prompts when motion is detected. I think the box is a good deal for the $199 it is selling for at the moment. I paid more, and after struggling with it, it was not a great value, but there are very few alternatives available. Now it is working, I can recommend it, even for the price I paid . The box has kept many packages safe, but mainly dry!

I've only had the Eufy SmartDrop for several weeks and it has been working great. It has detected every motion to a fault. I've also tested it with different packages and it will recognize the package and lock every time. It took me about 20 minutes or so to put together. The pictogram illustrations were easy to use. Connecting to wifi was a little bit of a challenge. **Make sure your phone is connected to 2.4 GHz WIFI during setup and NOT 5 GHz as Eufy won't connect to it if that's the case. You can Google how to change your wifi to only broadcast 2.4 GHz. Another note: On my Eufy box, the SYNC/setup button is white and is located on the inside, left side (as you're looking at the box) and not behind the Open button as stated in the App. Inputting the codes and all other parts of the setup were relatively straightforward. The camera is great. I placed it on my front porch and secured it with a wire cable rather than drilling holes and securing it into the concrete. The interior of the box is approximately 1-1/2' x 1-1/2' x 2' high, so it will hold quite a few packages or a very large one. *It will work regardless of wifi/internet connection. Thank goodness :) I highly recommend it.

I bought the Eufy Smartdrop with much anticipation since I already have numerous other Eufy devices (doorbell, gun safe, cameras, control panel, etc), in hopes of receiving packages at my house in a secure fashion, and all without a costly monthly subscription fee. My hopes have slowly faded now that I have spent weeks trying to connect my Smartdrop to my Homebase 2 in order to locally store any video it may collect. No matter what I have tried, between me and the Eufy support team we could not get the Smartdrop to allow the Homebase 2 to store the video. Oh, it will connect to the Homebase 2, and it will notify me that it is either open, closed, or that a package was delivered, it just won't store the video locally and for me that is a no-go. Eufy went so far as to ship me another Smartdrop control panel in hopes this would solve the problem, and that didn't work either. Eventually, Eufy just gave up and refunded me the money and said to keep the device since they didn't want it either. Does this mean it won't work for you? I can't answer that, but Eufy support told me this is a common problem. All I know is that it doesn't work as well as their other products and I don't know if this will work for you. The engineers at Eufy should figure this out and make it work. Update 04/15/24 I bought a Homebase S380 in hopes I could store the videos from my Smartdrop locally rather than in "the cloud". So, I went through the whole process again to store my Smartdrop videos locally and when it asked me to add another homebase I added the S380 I just bought. Guess what, that didn't solve the problem. Their must be a problem with the app since it just goes around in a circle asking you to add another homebase every time you choose to store the Smartdrop videos locally. I contacted Eufy support and they told me they were sorry and that the Smartdrop won't pair with the S380. Up to this point, Eufy products were very good and their support was helpful. However, once I bought the Smartdrop their utility and support basically was worthless and a waste of time. I highly recommend their cameras and control panels, but I would not buy the Smartdrop until they figure out what the problem is. If I could give this product Zero stars I would. Update 04/16/24 I have been persistent in trying to store videos locally on one of the homebases that Eufy sells, and I have been getting a variety of answers from: "At this time, we regret to inform you that our current firmware does not support integration with HomeBase 2 or HomeBase 3...Please be assured that our development team is aware of this limitation and is actively working on a new firmware release that will aim to address this compatibility issue." It would probably make sense to wait and see what happens if they can figure out to make it work as stated, or maybe they are planning on discontinuing this product and you should pass on buying it to avoid disappointment.

Die Nachbarn haben sich zwar nie beschwert, trotzdem ist die Lieferbox eine willkommene und zuverlässige Alternative. Alle infrage kommenden Lieferdienste haben von mir eine Ablagegenehmigung mit individuellem Code bekommen, so dass sofort klar wird, wer die Box gerade geöffnet hat. Einziger Nachteil bisher: bei feuchtem Wetter um 0C* frieren die Knöpfe fest und können somit nicht bedient werden.

Bought this last week and it’s been a saver, been wanting to buy one since last year but only available in the USA. I finally saw this on Amazon uk by chance and bought it, assemble is easy and quick and it’s huge and awesome. Now I don’t have to worry about delivery left at front door for it to get stolen. It’s safe and secure and looking forward to buy another one. Please Eufy make this available in UK as all my family and friends want one. Thanks

Awesome bit of kit

I've been eyeing up this delivery box for some time now. My wife and I both had a period of time where we worked similar hours in the neighbouring city. We don't have a safe place for parcels, the Amazon box is always full and our neighbours also work similar hours. What to do? When the SmartDrop Box appeared on the UK Amazon I jumped at the chance and got one. It came promptly and was a breeze to put together. The included instructions are straight forward and setting up the app was easy too. I don't have concrete to screw the box down into so I used two large heavy paving slabs instead. The box barely moves. Anyone who wants to steal it will steal it as they'll end up taking two large slabs with them. After the local delivery drivers got used to it there's been few issues. It would be nice if there was some way to close the lid if someone forgets to close it. One driver thought it would close on its own and walked away. Thankfully we had another delivery and that driver closed it. There's two big downsides currently with the delivery box. 1. The motion sensing function is slow and useless. It doesn't capture movement straight away and ends up losing the part where someone opens up the box. When it kicks in the box is already open or has already been closed after a delivery. I've set it to the highest setting with no luck. We've had to swap our Ring doorbell to the opposite side of the front door so it captures deliveries instead as its a lot more reliable. 2. Theres only one battery and I've not found spares supplied within the UK. Ideally we'd purchase a spare to swap between while we charge the other battery. Especially if we forget to put it back into the delivery box in the morning rendering it completely useless. Overall, a brilliant delivery box. A bit on the pricy side for most people including myself. But when you're left with little choice you have to figure something out. No regrets so far, would 100% recommend getting one if you're out most of the day and lack anywhere safe for a parcel.