WILEY Key Performance Indicators: Developing, Implementing, and Using Winning KPIs

I am an accounting professor and I picked up this book to help use KPI's in a service-learning project in my class. I am glad I picked up this book! It is thorough and systematic. It seems like David has a wealth of experience in this area and he comes across as passionate about the topic. I highly recommend!

Chegou muito rápido. Livro corresponde ao conteúdo divulgado

A lot of introduction to the KPI world, but not so interesting for Operations Controlling. It takes more than half of the book to reach any practical point.Layout of accompanying material is very old fashioned and not presentable in a modern environment by any means.Interesting as a cross reference but no way as a main guide for KPI’s, particularly for production companies.

I have read both the 3rd and the 4th editions of this book. Firstly, this book clearly defines what a KPI is and the myths around KPIs. Different types of measures and how to report them are clearly explained. Also, the author introduces to a concept called Critical Success Factor (CSF) - what it is and why is it so important to organizations and why all KPIs should be derived from CSFs. Comparing to 4th edition (I call the 4th edition as KPI yellow bible), exercises are there on wording measures, a new chapter is introduced on measures characteristics and I feel overall it is more organized. I strongly recommend this book to anyone who is interested in setting up KPIs in their organization.

Useful and informative book.