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The Big Book of Customer Service Training Games by Peggy Carlaw, Vasudha Kathleen Deming, Carlaw Peggy - Paperback
T**Z
Great book if you look for inspiration or examples
Great book if you are a beginner or look for inspiration on exercises in your training. Great to have at hand when you look for ideas. Easy to adapt to your needs.
A**H
Customer service tricks
A useful book to remind trainers of the type of interactive activities they can employ when trying to explain how to deliver good customer service. A little old-fashioned but still useful.
G**E
Great role play ideas for teachers presenting Customer Service to ...
Great role play ideas for teachers presenting Customer Service to students
L**S
Three Stars
not as sophisticated as I had hoped!
H**J
some good information
quick delivery but alittle disappointed with the amount of games with alot of handouts.but did give me some ideas. ok for the price
ترست بايلوت
منذ شهر
منذ 3 أيام