I purchased it for my Mother in law and she can't get it to charge. Any ideas?

Did she pull the tab out to start it charging? Like anything with a battery there is a tab to pull out.

Gift arrived broken, how do I get it replaced? Also doesn't light after sitting in sun for 2 days. No indicator on on/off button to show on or off.

Same problem. From all the comments, it appears there is a major production. It’s a faulty product! Does charge-only lit a few times then stopped working entirely. No replacement given as was assured by the company. Sad, can’t trust quality control anymore for anything.

Is this product IP65 rated?

Not sure it's IP 65. But I live where there is high winds and when it rains, it rains hard and fast. So far after several months my turtle still works great.

Theme	Animal
Brand	Nacome
Colour	Likely Green, Brown, or Black
Style	Unique
Material	Resin
Occasion	Housewarming
Cartoon Character	turtle
Specific Uses For Product	garden
Number of Pieces	1
Finish Type	Matte
Item Weight	0.99 Pounds
Collection Name	All
Manufacturer	Yeemore home
Recommended Uses For Product	Outdoor
Batteries Required?	Yes
Is Adult Product	No
Item model number	Resin Solar Turtle Statu
ASIN	B091ZFL4X5

Nacome Solar Garden Statue Turtle Figurine with Succulent and 7 LED Lights - Outdoor Lawn Decor Garden Tortoise Statue for Patio, Balcony, Yard, Lawn Ornament - Unique Housewarming Gift(Turtle)

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