LANEIGELip Sleeping Mask: Nourish, Hydrate, Vitamin C, Murumuru & Shea Butter, Antioxidants, Flaky, Dry Lips

Is this not the real product? I see all these reviews saying it’s not?

What’s the difference between the gummy bear scents? It looks like two different brands.

How does this differ from a lip balm that I’d typically apply before bed? Facts, not opinions, please!

I received my Amazon package but no product inside. How can I get a refund or get assistance from customer service?