How long do these usually take to ship it’s been about 2 weeks now and only labels have been created?

2 orders now, both orders only showed shipping status: "shipping label created," both never showed. After the first order failed to arrive, I pinged Amazon asking for a status. Thought maybe the crazy snow weather effecting America might be the culprit. Amazon rep said it went missing/ was lost. Refunded my money. That's that. I thought maybe that was a one off, so with my refund I ordered another set. When it was almost the delivery date and seeing that my shipping status hadn't change from "shipping label created" similar to my first no-show order, I decided to ping Amazon, again, to check my order status. As suspected, my order was running late. The rep I chatted with, apologized, said they'd give me courtesy a 20% reimbursement (3-5 days) for my order, had me wait a moment while they "contacted the carrier" and then assured me that they confirmed from the carrier that my package was guaranteed to be delivered by....yesterday....well my order is no show and that "shipping label created' hasn't changed.

Color	Colored
Style	10 lbs Pair
Weight	4.54 kg
Shape	Round
Material type	Rubber, Stainless Steel
Number of items	2
Included components	Bumper Plates
Brand	BalanceFrom
Department	unisex-adult
Manufacturer	BalanceFrom
Item model number	EEBP-10P
ASIN	B08Y7Q11N5

BalanceFrom Fitvids Color Coded Olympic Bumper Plate Weight Plate with Steel Hub, Pairs or Sets

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