Poly - Sync 20+ Bluetooth Speakerphone (Plantronics) - Personal Portable Speakerphone - USB-C Bluetooth Adapter - Connect to Your PC/Mac/Cell Phone - Works with Teams (Certified), Zoom & More

Works as advertised, stable connection and works flawlessly!

After watching a ton of review videos that used the actual devices to demo the sound quality, this Poly 20 device performs just as advertised, excellently. There is one downside, which is that the device doesn't perform as well when being used via the USB, but it sounds even better with Bluetooth so that's really a non-issue. The "performance issue" with using it via USB is that my phone wasn't able to noise cancel as well for some reason, could be software who knows. In any event, this has been an excellent buy and I strongly recommend it if you're looking for a solid bluetooth conference device. Picks up talking at a really good distance too, 10/10.

The red/green LEDs indicating if you are on mute or talking is awesome. Sound is great! Teams button didn’t really do anything for me. I think the one issue I’ve had is that after connecting it to a device via Bluetooth, it would randomly call out loud, even when in a meeting “Speaker disconnected from computer.” It’s extremely annoying. I basically had to select “forget device” after every time I connected it to a device. Overall awesome though. Better than my phone or computer speakers. Totally ok for taking with you on the go as well. Wouldn’t want it to be any bigger.

I bought this to use while working from home. I got tired of dealing with headsets and hunting for the cursor to unmute myself in teams / zoom. This has a mute button that registers with teams and zoom so the app is in sync with the speaker. Voices are crisp and clear, no mic feedback occurs when multiple people are speaking while unmuted, and my voice comes across clear. It stays plugged in, so I can’t speak for battery life or the the dongle it comes with. This was the perfect solution for conference calls with the laptop in clam shell mode.

Great plug and play speaker. We've purchased several for work and they're portable enough to travel with and a great solution in spaces without dedicated audio or when the built-in audio technology decides not to work in the middle of a meeting. Just plug this speaker in and you're pretty much good to go. The only meeting where this wasn't sufficient was in a very large meeting room that had no soft surfaces to absorb sound, so the space was too big and echo-ey for this speaker to meet our needs. I believe there may be a way to daisy chain two together if you need to, but we mostly use it in smaller spaces, so we haven't needed to explore that option.

I have a lot of things connected to my MacBook, so I don't like disconnecting it all if I want to take a call in another place in the house. This speakerphone was the perfect solution. The speaker and microphone quality are excellent (it is even great for music) and the battery so far has been up to the task. The Teams integration is really cool--you can even raise your hand in meetings. There was one quirk with the hangup button which I addressed in the Q&A section, but other than that the Poly Lens software works nicely as well. The speaker also looks quite a bit more aesthetically pleasing compared to some of its competitors and the carrying case is a nice bonus. It has been extremely convenient to easily take calls around the house with high audio quality and I highly recommend this speakerphone. UPDATE: So a couple weeks in, I've been able to spot some issues with this speakerphone (at least in terms of it's Microsoft Teams functions). For some reason, answering incoming teams calls only works some of the time and seems to stop working intermittently. I've fixed this SOMETIMES by restarting the speaker and the Poly Lens client, but even that doesn't work every time. Also, the Teams button works great for raising your hand in meetings (which is primarily how I use it), but the description says this button enables interaction with your calendar when you AREN'T in a meeting. I have never gotten this to work. I have also experienced a few times where the state of the buttons gets out of sync with Teams--so clicking mute actually mutes me in teams, but the light doesn't update on the device and appears that I am still un-muted. I'm still leaving 3 stars because the speaker is still great quality and the portability of the device is super convenient. I think most (if not all) of these issues are software-related, so if they can fix these, I'll bump back up to 5 stars.

I actually received compliments on how crisp and clear I sound. And the speaker itself has excellent sound quality. I love how easy it connects with Teams and all the indicator lights. Lastly it comes with its own case for portability, although it’s a tad bigger than I expected. I wish I would have brought sooner.

I had this for three days. The first day all my calls went perfect with Teams. Then the second day I started getting static whenever someone talked so I switched to my AirPods. I updated the software and and reboot my computer. Same issue. Most of the time at the beginning of the call it works, then like 5-10 mins you get static. I tried direct connecting, and using the dongle instead. Both proved the same result. I reboot the computer also same issue. My setup is a Mac mini Pro with Teams. It looks good, and worked well when it does, but I can be in meeting and all of sudden I get static where I can't hear anyone. So returning it, and going with Anker Powerconf to see if that works better.

Like all Plantronics devices, this is expensive but it just works. After countless devices from various brands that were reasonably priced but always left things to be desired, I finally got tired and splurged for this. It works perfectly. Callers can hear me clearly and I can hear them well, there is no reverberation and "can you hear me" wasted time in minutes. It works perfectly (I've used it via both USB wire and the included USB wireless dongle) with both Mac and Chromebox. It is utterly simple and it just works. Even their Poly Lens app that customizes some useless parameters of the device just works on Mac, no drivers or admin permissions or other grief. Thank you Plantronics, you saved my ear from the misery of earbuds all day and gave me sanity back in my meetings and I can talk like normal humans do. Well designed high quality device that just works. Worth every paisa paid. If you are a professional stuck at home doing meetings all day, don't think twice, buy this and it'll save your sanity.

Correction: my previous review stating wrong item delivered but subsequently I found the BT700 adapter in the package. Hence, I would to like revise my review - it is good conference call speaker phone. The delivery was fast as well

Tres bonne qualité, fonctionne très bien

The Bluetooth Transceiver doesn't work. It was supposed to blink blue or green light when connected to the computer but it doesn't. Tried installing the Poly app as well. It recognizes the device but not the Bluetooth Transceiver at all. Was very excited to receive it and was looking forward to Teams calls but didn't happen.

[Nachtrag / September 2021] In der Plantronics Hub Software (und nur dort) befindet sich sehr gut versteckt eine Einstellung für die Klangfarbe (Equalizer). Immerhin stehen drei Einstellungen zur Verfügung: basslastig, neutral oder hell. In der mittleren Einstellung neutral "flat" ist die Klangfarbe recht ausgewogen. Stellt man das Gerät auf eine ebene glatte Oberfläche macht sogar Musikhören Spaß. Auch beim Plantronics Hub wurde nachgebessert, die meisten Probleme scheinen nun behoben, bis auf das Herunterladen der Updates, welches unter MacOS noch immer ein manuelles Eingreifen erfordert (Help/Support/Network Assessment). Der Akku hält sehr lange, selbst nach stundenlangem Podcasten und Musikhören war der Akku noch zu 70% gefüllt. Zwar sind die vollmundig versprochenen 20 Stunden im HD-Modus unrealistisch, dennoch kommt man mit einer Akkuladung gut über den Tag. Vorläufiges Fazit nach zweimonatiger Nutzung: tolles Gerät für Einzelplätze und das kleine Heimbüro. Für Konferenzen mit drei Personen oder mehr im Raum sollte mindestens das größere Modell (Poly Sync 40) eingesetzt werden, da die Leistung des kleinen Lautsprechers dann auch die Grenzen der Physik erreicht... Hochstufung von 3 auf 4,5 Sterne! ---- Seit Plantronics Polycom übernommen hat, wurden einige Produkte basslastig. Das Phänomen der fehlenden Klangmitten- und Höhen kann man bereits auf den Headsets der Voyager Focus Serie beobachten. Ist die Gegenstelle klar verständlich, entstehen hierdurch nur wenige Nachteile. Spricht die Gegenstelle jedoch starken Akzent oder ist sie aus anderen Gründen nicht klar und deutlich verständlich, erweist sich der nicht-abschaltbare Bassbooster der Poly-Geräte als sehr aufdringlich. Poly könnte möglicherweise mit Firmware abhelfen, um auch klanglich an die Möglichkeiten von Jabra heranzukommen. Funktional ist Poly/Plantronics Jabra ohnehin deutlich überlegen. Bei den technischen Daten wurde nicht geschummelt; das 'Sync 20' reicht für persönliche Kommunikation mit 1-2 Teilnehmern im Radius von 1-2m und sorgt für eine druckstarke Verstärkung der für Sprache relevanten Frequenzen. Durch die starke Bassüberbetonung kann der Klang bei HD Voice jedoch nicht überzeugen. Ebenso vermisst man eine automatische Lautstärkenanpassung. Da die Lautstärke der Gegenstelle während eines Telefonats typischerweise schwankt führen bereits kleine Sprachbetonungen oder Bewegungen des Telefonhörers auf der Gegenseite dazu, daß die Lautstärke im Sync 20 ebenfalls erheblich schwankt. Hier hilft nur das lästige Nachregulieren mittels der Lautstärketasten. Die Mikrofone erwiesen sich als zuverlässig, Echoeffekte o.dgl. konnten im Test nicht festgestellt werden. Das Gerät "merkt" sich wie bei Plantronics üblich, eine Reihe von zuletzt verbundenen Geräten und kann zeitgleichen Kontakt mit maximal zwei aktiven Geräten (Telefon, Computer...) halten. Die Bluetooth-Verbindung erwies sich als weitestgehend stabil (iPhone, Mac, USB Dongle, Gigaset Telefon...) jedoch kam es hin- und wieder zu den üblichen Bluetooth-Aussetzern, was keinen echten Fehler darstellt. Fazit: wer bereits im Plantronics-Kosmos zuhause ist, z.B. mit vorhandenen Headsets, wird "seiner" Marke und der damit verbundenen Software wohl treu bleiben. Geht es hingegen um eine Neuanschaffung oder die Entscheidung für ein zukünftig ausbaufähiges System, sollte man die Vor- und Nachteile von Poly gegenüber Jabra sorgfältig abwägen, Funktion oder Klang. Denn in Punkto Klang liegt Jabra derzeit deutlich vorne, solange Poly seine Geräte derart baßlastig einstellt. Ältere Plantronics-Headsets hatten dieses Problem damals nie. Insgesamt verbleiben solide 3 Sterne für dieses Gesamtpaket (USB Dongle, Multi-Pairing Funktion, Handy-Ladefunktion, mitgelieferte Tasche etc.). Der dumpfe Klang, die fehlende automatische Pegelanpassung sowie die nicht immer zuverlässig funktionierende Software "Plantronics Hub" verhindern eine höhere Platzierung. Schade, wieder wurde ein eigentlich gutes Produkt nicht konsequent zu Ende entwickelt.