Harper Raving Fans!

I read this book many years ago, and have just reordered for my office to read. This is by far the BEST book on Customer Service ever written. It is concise, easy to read and really gives a great description of customer service and what is expected and what is received as just barely satisfactory. I highly recommend and would love to purchase enough to give to every business that I patronize hoping to give them some leverage in service.

Read it if you care about customer service

Have ordered this book multiple times as it is a great read but always comes damaged. Some or the other part of the book cover is always folded making it look used and unfit for gifting

Got this book second hand for extremely low price.Didn’t expect it to be much, as part of management course reading suite.This book is amazing - I love it, its message can be applied in many situations and can help build yourself.I would buy a new copy as it is so good I read it multiple times, however the second hand copy is so good I don’t need to.I have handed this to colleagues to read, its not a long read - two hours solid from front to back, but needs reading again and again.

Si deseas mejorar tu negocio, generar más beneficios e ingresos y escalar tus ventas este libro es para ti. En el encontrarás información muy valiosa para hacer que tus clientes no solo estén satisfechos con tu producto o servicio sino que se hagan verdaderos evangelizadores de ellos.Yo que me dedico a enseñar a mis clientes a atraer clientes es uno de mis libros de cabecera por su sencillez, realismo y contenido 100% aplicable.Un libro que todo empresario debería leer. Dejo reseña en mi blog JavierCordero.com