WILEY How to Deal With Difficult People: Smart Tactics for Overcoming the Problem People in Your Life

I can’t tell you if the book is actually good or not. I bought it and laid it on my desk at work. When my coworkers walk in my office I gently tap the cover while I’m talking to them. They look over and read the title and quickly change their tone. Works like a charm. Highly recommend.

Some people know exactly how to be difficult; they're the people who bring you down with their negativity, criticism or anger, they refuse to cooperate, they're irritating, frustrating and often infuriating, and if you respond to someone else's difficult behaviour with anger and blame, withdrawal or compliance, you may end up feeling guilty, stressed or depressed, according to Gill Hasson in this book.After discussing the differences between openly hostile behaviour, disguised hostility and passive behaviour, the author goes on to discuss ways of communicating with difficult people, including:• Active listening, which minimises the likelihood of communication breakdown• Minimal encouragers, being sounds and body language which should be used calmly and in a neutral way• Questions about feelings, with the aim of developing some degree of empathy• Controlled use of body language• Using an appropriate degree of assertivenessAll of these actions require you to be able to control your own emotional response, something which is very difficult to do in a situation of open conflict. Moreover, as the author indicates numerous times, you need to be able to develop a high level of self-awareness, so that you can form an objective understanding of the extent to which you might be contributing to the conflict.The book seems to concentrate on how to deal with difficult relational situations when they arise, rather than preventing such situations in the first place by investing in relationship building. Nonetheless, in my opinion this reasonably short book provides a number of useful suggestions for dealing with the sorts of situations that everyone encounters but most people dread.

Great book. More thorough than others. It actually has suggestions on how to practice dealing with difficult people. Easy read. Well written. And up to date.

Had this in hard cover years ago. It’s worth having again digitally.

No point to repeat the same content for making it a book.Wasted money.Do not buy