How do I contact your customer service? And why are amazing telling me to wait when you say you’ll send it the same day?

I have same issue as well. I called amazon 3 times, at the first they told they are waiting special courier as it’s a heavy item. At the second they promised to dispatch between 24-48 hours. At third they offered me a refund ans told that items are shipping from seller not amazon. I don’t believe that they have this item anymore! Sadly this was only 3 stage available on amazon, I wish I didn’t order it.

I ordered 2 of the 3 stage desks on the 20/04/2021 , however they have still not been shipped. Are the desks in stock & who is shipping them?

Dear friend, Thank you for your support of our brand! Our current desk frame orders are mainly shipped by Amazon. You can provide your order number to our customer service, and we will arrange to ship the goods to you on the same day! If you have any other questions, please feel free to contact, thank you! Sincerely, MAIDESITE CUSTOMER SERVICE TEAM

how long does it take to have the item shipped? I see my order is in pending dates from days now..

Dear friend, Orders are shipped by Amazon logistics, usually 1-3 working days will be sent out, choose urgent service, will be sent out the next day! If you want to arrive quickly, you can contact our customer service and we will ship the goods from the local warehouse in the UK! If you have any other questions, please feel free to contact, thank you! Sincerely, MAIDESITE OFFICE TEAM

Could you confirm if you have this item in stock? This is the second time I try to order this product but it never gets dispachted. Amazon won't help.

Dear Customer This product of ours is still in stock. You can send screenshots that cannot be purchased at the time of purchase and send them to our customer service, and we will help you solve the problem! Best regards Maidesite Office

Brand	MAIDeSITe
Model Number	T2 Pro Plus
Colour	Black
Product Dimensions	125 x 180 x 125 cm; 29 kg
Material	Carbon steel
Special Features	Adjustable, Electric, Ergonomic
Item Weight	29 kg

MAIDeSITe

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