Giraffe ToolsAW30 Garden Hose Reel Retractable 1/2" x 100 ft Wall Mounted Water Hose Reel Automatic Rewind, Any Length Lock, 100 ft, Dark Grey

This things pretty titts, looks clean enough as well. I actually left it at the old house I was renting for months, chalked it up as a loss but ended up missing it so bad I went back to the rental (which was occupied by another renter already) broad daylight with a tool bag and literally removed it. Not sure if anyone was home or not but I definitely felt like what I was doing was illegal, opinions ?

Best gift for a gardner, a long, strong hose that is easy to use ,no tangles or kinks and stores itself. Made with high quality materials and easy to install on a fence or pole.

So, there are some confusing things about this reel. First is there are two options for the mounting bracket...metal and polypropylene. The metal one costs $30 bucks, but there is no guidance on why one wants metal versus the poly, and even the company's website is silent on the issue. I contacted support and they say it is personal preference, and no comment on which is stronger. It is confusing, because having a metal bracket that holds the polypropylene studs of the housing is the same weakness with the polypropylene.The second issue is the pressure drop. My house outlet shows 60psi and it is supplied with 1/2 inch PEX piping. You would think a half inch, more or less rigid hose would maintain that, but the outlet pressure is no more than 40psi. That causes a loss of performance.Installing the unit was easy enough, but arriving at the final design can take some fiddling. The instructions need more clarity about anchoring in brick, on a post, into typical home sheathing, and whether getting screws into studs is important.Finally, it is disheartening to know that almost all failure modes require replacement of the entire unit. The literature and the company's website makes it clear that hoses cannot be replace. It is also very clear that any failure in the retracting mechanism cannot be serviced. Whether these failures occur, or how long before they occur, determines how much of a value this hose reel is. If it lasts a year, then it's not a good value. If I get three years from it before having to replace it, I might not be upset.

Writing this after some time between the purchase and now. I would buy another today for my front yard if I hadn’t already replaced the hose out there. Easy to install. Will say that brick buildings need shorter lag screws but all in all it’s holding up well.

I purchased three of these retractable hoses in March 2022. They were somewhat difficult to install- a two person job - especially if installing into concrete wall or brick. I used each one maybe once a week around my gardens. The first hose broke in August 2022. A second broke by exploding in my face in September. The third hose (the one that was used the least due to location in gardens needing less water) still works, but I don’t have faith it will last. I contacted Giraffe tools to honor their 2 year replacement warranty. I had to “chat” back & forth for a hour because their rep claimed they had no record with of my purchase. I sent copies of invoice, screenshots, etc. I was told they’d send replacements. Later that day, someone contacted me via email and I went back & forth with them on the same issue I thought I resolved earlier in the day. They claimed no proof of purchase from Amazon even though I had receipts & obviously bought them from Amazon or I wouldn’t be leaving an Amazon review. They said “contact Amazon.” So, today I spent about 45 minutes chatting with Amazon, forwarding the chat transcripts & multiple emails to Amazon customer service who agreed that Giraffe tools should’ve honored their warranty. But, since they didn’t, Amazon will offer refund less restocking fee. That was the only solution. Now, subtracting for a restock fee seems odd because these are broken; they cannot be restocked! However, since it’s the only way to recoup some of the loss, then that’s what I must take. My advice is to not order this retractable hose or any products from Giraffe tools because apparently they are of subpar quality and the company will not honor their stated warranty. Save yourself time and trouble and find a retractable hose elsewhere. And, make sure you pay via a credit card that has a product warranty benefit, just in case.

Great product is exactlly what was needed

I got the hose reel today and mounted on a concrete wall. In the mounting instructions it says to drill to a depth of 1-31/32” or 4.98cm and marked the bit with tape. I put the plastic expansion sleeve in the holes and noticed that ~3/8” or 9.5mm is sticking out. I taped it with hammer to insure it was hitting the back of the hole as instructed and the sleeve is still in the same position. I assembled it and hung the reel, now there is a little gap between the wall and mounting bracket. I will see if it works or not, I hope the company will replace plastic parts if they break since I followed their instructions.

This garden hose looks great in our backyard. It allows us to easily water the entire back yard. It is durable and is great quality. Great value for the money would highly recommend purchasing