SereneLifeSmall Air Conditioner Portable 10,000 BTU with Built-in Dehumidifier - Portable AC unit for rooms up to 450 sq ft - WiFi app + Remote Control, Window Mount Exhaust Kit

I live in an old energy-ineffecient house and this has done a good job cooling down multiple rooms at once on cool mode. I've also been pleased with the heating feature, but I haven't used it when the temp has been below 60F yet. My windows size is in-between the size of the base plate and base plate + extension, unfortunately, so I had to have part of the extension cut off so that the plate would fit. It was easy to install after that, but I had to add a piece of insulation foam below the plate because the bottom of my window frame is below the level of the sill. I didn't have any weatherstripping in the box.I bought a SereneLife brand AC unit especially because the manual doesn't forbid you from using a plug adapter or an outlet that will also be used by something else. I haven't had a problem using it with an adapter or in an outlet along with the battery backup for my computer. The outlet is grounded, though, it just doesn't have a plate on it that accepts three-pronged plugs.I've only had to empty water out of it once after a few weeks of using it, but I don't use it for more than maybe 5-6 hours at a time and not every day (I also don't live in a humid area). It was very easy to drain and it tells you when it needs to be drained. I've cleaned the filter once with a vacuum, but it's tricky to get the filter screen out of the back of the back grill. The screen wasn't very dirty even after multiple weeks of use around a cat.It's also not too loud even when you're near it. I can easily tune it out to work. I let it sit upright for over 24 hours before I turned it on for the first time.Other things I don't like (besides the plate design): (1) is how easily the exhaust hose disconnects from the plastic ring that attaches to the back of the unit. It's easy to reattach it, but it's annoying. (2) the room temperature sensor isn't accurate (at least in F). It's always a few degrees higher than the room feels.

Works really well. Cools a small room (about 120 square feet) in a few minutes. Quieter compared with other brands and models I had before. Easy to install. It looks much nicer than ugly window units.

I bought this AC/Unit / Heater in February 2022 for my man cave area of the home. At first everything worked great. Heat was warm and A/C was ice cold with absolutely zero issues. To be honest this is a very simple device that is easy to setup and use. Instructions are simple. I was to preface this also stating this unit was NOT heavily used.The noise level is moderate (it is not quiet) but can be tolerated by turning up the TV or surround sound. I did not expect it to be super quiet so this is not an issue.What was an issue is that at the end of July 2022, It stopped working. AC was luke warm at best in the middle of the a Southern US summer. At first I was just going to toss it out and be out 400+ bucks or whatever I paid at that time. Instead I told me wife let’s see about this warranty which I turned over to her to deal with.At the end of July my wife called the company to request warranty assistance via a number found for them on google. She was able to get ahold of somebody who stated that a claim was submitted and we would receive an email within 24-48hrs. We did receive a complaint ticket # or reference number for this call.After 3 days we received no response or email and yes we checked junk mail. My wife called them again and asked what the status was and again was told she would receive an email within 24-48hrs. After 48hrs we again had no response so my wife called them again and was told again we would have an email within 24-48hrs. She used the complaint reference number each time she called.After the 3rd callback she received an email within 24hrs asking if we did all the simple things the directions said to ensure it was broken. Things such as unplug it, clean filters, drain it etc., basically easy stuff I checked 17 times before giving up.My wife emailed back and forth with the representative whom did state that it was covered and they would be sending us a new unit. We had to send them a copy of our Amazon receipt which is totally understandable.Once the new unit shipped we had it within a week. Since that time for the small amount I have used it… it is functioning perfectly. I did plug the old unit back in just to see if the heat function at least worked on it since the AC didn’t but that also did not work.So to wrap up. When the unit is working it does work as expected, it looks nice and is easy to use. The jury is still out for me on the overall quality as I’m on my second unit. The warranty is there but will require some work to get it.I still have the old unit which I will now have to take to a dump or recycle center. I realize things break unexpectedly sometimes and I am glad I didn’t have to shell out another large sum of money on a different brand. We also have a second serine life smaller A/C only unit that has worked for one summer thus far.I am going to have to see how this unit works over the winter of 2022 / Summer of 2023 to fully know if I would buy from them again.I hope this helps somebody on the fence in some way.

This product is hit and miss. The manufacturer does not believe in the reliability of this product.Bought this ac unit to cool my 288 cubic feet building. Read all the reviews. People either loved it or hated. The people who hated it, commented on the compressor not preforming well, excessive water drainage.For me, the unit cool very well but when it cycle off the fan stayed on. It blew hot air, which displaced cool air in the room.Called the manufacturer for help. The customer service agent tried to be helpful, but wasn't very knowledgeable. She told me I could return the unit recieve a refund or replacement.I asked her could assure me that I would receive working, reliable ac unit. She said she had no way to do that. Like I said earlier, they do not believe in the reliability of their product!!!I gave it 1 star for unreliablity, and customer service.Order at your own risk!

Read instructions .This Ac units is Good to buy .Got it for a Hot Shot Truck.Driver is Happy as ever...Great purchase.Tried it out first at home in a well open space .also worked all night and kept its bargain.Got Cold.