11S MAX Robot Vacuum Cleaner, Super Thin, Quiet

I was using a different vacuum and had to leave the mop cloth on it and it would pick up hair by means of clinging and wiping the floor with the rags it was dragging around behind it. I had to remove the hair manually after each time it came back. ..running 4 times a day with a golden retriever shedding The old vacuum simply didn't work hardly at all... It was a chore. For me several times a day. FAST FORWARD to my eufy c28robot vacuum.. let me break it down. Mopping: this thing has a roller mop that self cleans and basically scrubs my floor. Vacuum: to be honest I didn't think it was working because there was no tangled hair in the rollers. It took me a good minute to find where the vacuum bag was located and when I found it.. the pet hair that's all fluffy and sticky always clinging to everything HAIR was in the dust bag!!!!!!!!! I was so happy and I'm happy to have to buy more dust bags because I know exactly how much hair is on my floors and the eufy c28 handles it effortlessly, like a champ! I'm so happy! I hesitated buying because of the price.. but I'm so glad I tossed caution to the wind and bought it any way. There are only a few things that I can come back and say great purchase. The enfy c28 was a really great purchase. Money well spent! Goodbye sticky fluffy pet hair. Goodbye pet hair around the perimeter of the room Goodbye dirty paw prints... I live in the desert... Goodbye dust. HELLO CLEAN FLOOR... WHEN MOPPING, HELLO FRESH AND CLEAN SCENT that lasts. I LOVE IT!! PS . THANKS FOR MAKING THIS ROBOT VACUUM eufy c28 Sincerely Jacia

11S Max Review First and foremost, when you're reading these reviews you will want pay attention to which vacuum they bought so that you know the reviews are about the one you're interested in. There are 3 or 4 different vacuums being reviewed on this same thread. Update 6\6\25: I noticed today why it tells you you should have six feet open space directly in front of the charging port: when the vacuum is returning home, she will go so many feet out away from the port so that she can turn around and line up to get on the charging nodes. In reality, I don't think she needs more than 4 ft... But there may be issues with her being able to turn around if there's anything blocking her. 6 ft is a lot of space, so you might be able to get away with 4 to 5, depending on your setup. Otherwise, you would have to use the remote to manually return her to the station, or pick her up and put her on the charger yourself. Not having the space is not a deal-breaker, it just means you will less of the "auto" features. Today I did let her run until her battery got low and she maneuvered herself back to the charger without any assistance. I also want to say she is doing a pretty job at cleaning. I'm used to having to sweep and then mop the floors... But after letting her run through the whole apartment for 2 days, when I'm up today it was such a nice smooth process. I didn't get a bunch of debris and hair and other things clogged in the mop (which we all know can cause problems like scratching on your floors). This little vacuum is a blessing! If I'm not mistaken I believe her paperwork said that she uses about 40 watts of energy... Like a light bulb... when charging. I would think that that means that her energy usage, while charging, is equivalent to leaving a lamp on. Original Review: I literally just got this vacuum this morning and only did a test run for about 20 minutes. A big reason why I didn't let it go all over the apartment is because I'm still in the process of moving and I have packaging everywhere on the floors, creating too many obstacles. With that being said, so far so good. I just let her run around in "Auto Mode" and she worked great. Yes, my robot vacuum is a "she." I named her Suki, as she "Suki a lot of dirt." Plus Suki is a name for "loved one," and I love her already!! I swore up and down I was never going to be one of those people who have one of these... and here we are. And I probably never would have if I had not stayed with my sister and her husband for several months when I first moved to a new State. They have one and I really noticed how much a difference it makes and keeping up with pet hair and everything else. What seemed like really haphazard navigation ended up being a lot more mapped out than it first appeared. While it look like she was just going in random directions with no uniform, I did start to notice that she was not going over the exact same path upon return. So, somehow, it's working to where I can tell the machine is covering everywhere. It definitely appears to be mapping while it's in use, but I know it does not store mapping. That's a big part of the need for Wi-Fi with other robot vacuums. I did notice that a couple people were complaining in the reviews about her constantly vacuuming just the edges by the wall... This is probably because they didn't realize that she was in that mode. Because you can literally make it so that she focuses only on the borders. There's quite a few nifty features that you can program the vacuum to do... And it even has a scheduling option so that you can schedule the vacuum to go off at whatever time you want (as well as a way to cancel the schedules if things change). Overall, pretty nifty. It does what I need it to do, and that's all that matters to me. I don't need a bunch of fancy features. My apartment is just under 800 square feet; therefore, I don't need it to do special mapping to try to remember where it left off after a charge. It's pretty much going to get the whole place on one charge. One MAJOR reason why I selected this, (outside of the lower cost) is because it does NOT require an app or Wi-Fi connection (in fact you absolutely cannot connect this particular vacuum to an app or Wi-Fi, so if that is what you're looking for this is not the vacuum for you). Sure, with an app you can do things like trigger her to start running before you even get home from work... But, quite honestly, that doesn't even matter to me. Because, if I learned anything from watching my sister and her husband's pricier, self emptying robot vacuum? It's that these things are constantly getting themselves into trouble and you need to be there to rescue them, anyway (which is a total drain on their battery if you aren't there to save them). So, there's no reason why I would need the robot vacuum to run while I'm not home. On a side note... I found it quite hilarious that the instructions say that you should not place her near the stairs or a cliff. And I was scratching my head wondering how many people with fortresses were buying these things. 😂😂😂 And speaking of running... Very quiet. I would have to say that my stand up floor fan is way louder than this thing. The AC unit is louder than this thing. I would assume that some of that has to do with the fact that the suction is not superior in this thing, as it's only at 2000 (really pricey robot vacuums are around 4,000). However, I have laminate floors (fake wood flooring in a linoleum-type flooring) and the throw rug in my living room is one of those very low profile new kind that are washable, which is comparable to a thick blanket. Speaking of the area rug... This thing had no problem going up and over and onto it regardless what angle she approached the rug. Sometimes she came onto the carpet straight on and other times she came up on to the carpet at an angle. And she didn't even blink an eye! As stated before, I only took her for a test run and she picked up so much "tuck" in that short timeframe. I was thrilled that she even got all the little itty bitty popcorn pieces from all the styrofoam my furniture and other items were delivered in. It's like no matter how careful you are taking things out of the boxes those little tiny popcorn pieces get everywhere and they are so impossible to sweep up. Keep in mind I had, just the night before, swept and mopped most of the area that she ran over today in her test run and there was still that much stuff in her canister The canister is very easy to remove. You don't have to flip her upside down or anything. You just push down on the little release button with your thumb and pop it out. That is also where you will find a filter that you can clean out. Read the manual that comes with it throughout. It's very helpful on how to keep her clean or else she won't work properly. I love the remote. She got stuck trying to go over packaging from my couches that was on the floor. When she didn't get the clue that she needed to back up and try something else, I just held down the down button for backwards and she totally backed up like a remote control car. I just pushed the right arrow button and she turned in that direction and I let it go and she took off. That was so awesome! When I felt that I had seen enough I decided to go ahead and use the remote to return her back to her charging station. She immediately responded (didn't seem to want to respond to the remote commands when she was in another room, though). Once you push the button to send her home to charge, she will start moving slower. I think this is just the devices way of being very accurate in homing in on her docking station so that she can properly align for a proper charge. And speaking of our proper charge when I first unpackaged her I had to put her on the charger to charge her fully as it is recommended in the instructions before use. And I noticed at some point the orange light wasn't flashing which is what tells you she's charging. So I just hit the auto button as if I was going to send her out to suck up my dirt... And after she got a couple feet away from the dock I just hit the return button on the remote so that she could get on the dock properly. Work like a charm... didn't have any issues with the charging stopping at that point. So I really can't comment on longevity for the battery or parts. But I will say it would be wise to purchase spare brushes and filters for down the road just so that you have them when you need them. Because these things do wear down with use. The more you use it the quicker it's going to wear down. Just a heads up. But these are not a "one-time purchase and forget about it," just like most bagless vacuums require maintenance and upkeep. There was some damage to the box that it came in.... Not sure if it matters or not. If anything changes I will try to remember to come back and update this review. I did purchase an extra 2-year warranty just to be on the safe side.

I have a cat 15 pound cat who leaves tufts of fur and litter everywhere. In the past this wasn't a problem because his litter box was located somewhere that wouldn't interfere with daily traffic. Now I live in a 750 sq foot apartment, 80% hard flooring/20% carpet, and the litter is EVERYWHERE. My dinky vacuum (temporary replacement for my "real" vacuum) can't handle carpet. After thinking about how I need to clean my floor every day because of my cat, I decided it was time to invest it robot vacuums. I also have long hair, which gets into everything. What I was looking for: First, price and easy repairing. If you go cheap, expect it to break right after the warranty expires. I wanted something that had replacement parts available and could be easily repaired. After researching I discovered the 30-series of robovacs had almost all it's important parts available for replacement on the eufy website. And when looking at the vacuum itself, it didn't appear hard to repair. Second, be easy to clean. I hate vacuums that aren't easy to take apart for cleaning. The eufy had a very well thought out system and the little tool that comes with it is extremely handy. As example, the rotating brush has a notch on both sides of the spinny-joints. What this means is when hair gets wrapped around the end joints, you can go under the notch and cut the hair. (Every vacuum should have that!) Third, pick up litter & my hair and clean the carpet. After 4 days of having this guy bounce around my apartment, I can confidently say it works great at both things! The first day I used it I had to clean the entire bottom because my regular vacuum because it was packed full of fur and hair that got missed by my regular vacuum! All that litter that just gets everywhere and makes my feminine domestic heart hurt, is now taken gobbled up by this robovac. It also works much better than my dinky vacuum (not really a surprise, I think anything would work better). My single bedroom (where the carpet is located), now looks safe to walk on. It's remarkable how much junk this robot picks up too. Every day it's little trap is full of dust and... stuff. You never realize how dirty your floor is until you get one of these! Forth, be smart and hands free. It's here where I have to take a star off. The randomized pattern used for cleaning the floor is mentally unsatisfying but, over time, thorough in cleaning. The real problem is when it needs to find it's base. It doesn't have any kind of mapping system to know where it's base is located, so it just randomly pokes around until it finds it. This wouldn't be too bad except the battery is low and it's no longer capable of getting over the transition piece between the carpet and hard flooring. There's a 50-50 chance it'll get stuck! It's really annoying and the only area where I feel this robot falls flat on it's already flat face. For the price and the need, this is a solid purchase. I'm not sure how long it'll last but Anker is a good company. (I have dealt with their customer service with other devices that were in-warranty and had no problems.) And even if they aren't cooperative, they have replacement parts that are reasonably priced. Now that I have a robovac, I will likely never live without one. It's like a dishwasher. You don't NEED it but you WANT it! Note: We call him Dusty. I'm thinking of getting him some goggly eyes. Or maybe a name tag. PS: I forgot to mention this, but it's not very loud. It's not silent or anything, but compared to a regular vacuum cleaner it is significantly quieter. I live on the second story of an apartment complex and it's sound is pitched in such a way that I could run it at any time of day without fear of disturbing my neighbors. My cat, who's a little bit skittish, is not terrified of it either (though he does watch it from a distance, as if trying to figure out what it is). PPS: Don't cheap out and buy off-brand replacement parts (filters, side brushes, etc). They will drastically effect the performance of the vacuum!

-- Updated Review - October 27, 2021 -- Our poor RoboVac 'Rosie' had a mental breakdown where I ended up contacting Anker Support. 'Rosie' was stopping every few inches, rotating in place, and going another few inches, and kept repeating this pattern until she return to her charger or die in the middle of the floor. There were other issues that appeared but were traced back to this main issue. I was in email contact with Rita with Anker support, she suggested I do some tests. Eventually, it came down to the front of the bumper that was overly scuffed and scratched. She sent me out a new one which fixed the problem. Then another issue arose. An off sound from one of the motors. It had a very faint sound of clicking. After running some tests it was the right brush motor that was the issue. I assume it was a gear tooth in the motor that had broke. Rita sent me a new motor to replace it. I am very satisfied with the customer service I received and the free parts they sent me to fix my 'Rosie.' Rita was very helpful and she gave me instructions on the tests to run and how to replace the parts. She even offered to replace the RobotVac if I wasn't comfortable in switching out the parts. Anker stands by their warranty and will do what it takes to fix your RobotVac or just replace it altogether if it gets too technical. -- Original Review - June 11, 2021 -- Who knew a robot vacuum would clean better than I do?!? I am shocked that she fines as much dirt as she does every day. Of course, with 3 people and a dog who tracks in almost everything from the outdoors, maybe I'm not that shocked. I've had this little robot vac for almost 3 months now. We named her Rosie, from The Jetsons. HAHA. This is actually the second one because the first one had some battery errors that Anker support told me to just return her to amazon since she was only a few days old. Every night at 10:30 PM Rosie goes out in the night and cleans. During the day, I'll set her out to clean the second floor and/or the basement. Sometimes she is cleaning 3 times a day. I worry I might be overusing her and eventually wear out her components faster. I do have a few issues with her though. She requires maintenance every day or every other day: 1) Cleaning the roller brush left end. The reason is that hair gets wound up around the roller brush end axle so tight that it errors out. I've been cleaning the brush almost daily to prevent it from burning out the motor. The last thing I want is a broken robot vac. Worst, having to buy replacement parts! I wish Anker would come up with a way to prevent hair from winding around this area. 2) To extend the life of the side brushes, I've been rotating them and cleaning them. I am not a fan of having to buy replacement items for her. She does come with 2 replacement side brushes, but I have not used them yet. 3) To extend the life of the filter, after every clean cycle she completes, I empty the "dust collector" compartment and tap the filter on the side of the trash can to try to get rid of as much of the dust as possible. I also blow out both the dust compartment and the filter with a compressed air bottle. I saw a question here asking if you can wash out the filter. I might try it when blowing it out no longer works. She does come with an extra air filter, but I have not used it yet. 4) This is not a daily maintenance task, but an issue. The brush guard covering the roller brush has this rubber piece that spans the back of the brush guard that I think helps corral the dust and debris to be sucked up into the dust compartment. Half of it tore. I'm sure it might have gotten caught on something when Rossie went over our floor registers (vent covers) or something else. I'm not thrilled this happened. However, instead of calling Anker support, I decided to use some electoral tape. I had to take it apart to apply the tape that folds over the rubber piece lengthwise. Too early to say if it works. I just did it. 5) She does not do edge cleaning very well. When set to this mode, or even in automatic cleaning mode, she will do the wall edges, but when she is going along the edge, she will come out of the wall a few inches and go back to the wall. Missing whatever dust or debris that might be there. I do not know why, there is nothing in her way, the floor texture is the same as the floor she just went over, and her sensors are clean. Also, she does not do 90-degree inset corners at all! After a few weeks, I notice a lot of debris in the corners. After watching her go along the edges, I see that she 1) does not have long enough side brush to reach the inside corner, and 2) she will sense the inside corner wall too early and turn, missing the corner. She will also sometimes pull around an outset 90-degree corners too much. Therefore, she does not hug the wall very well in general. 6) She tries to climb sloped bases to floor fans or desk legs, etc., eventually getting stuck. I made a 2-inch base for the floor fans, so she won't try to climb them. Although I can't do much for the other sloped surfaces. 7) She will also get stuck under our bathroom freestanding vanity that has an opening under it that also has sloped inward legs that she will get wedged under. Therefore, we just close the door to that bathroom to prevent her from going into it. I might put a piece of wood behind the opening to prevent her from going under it. I know the above grievances sound like major issues, but they are not. I am overall very thrilled to have this little vacuum and think it has been a blessing to have her. We love her, clean her, and enjoy her in our household. I would do anything to make her cleaning job easier. I would recommend this robot vacuum to anyone who is considering getting one. I wish I had one for each floor. But cannot afford to do so even though this is one of the cheapest robot vacuums out there. A funny story involving Rosie. One morning I noticed she did not return to the charging base. I went out looking for her with the remote. I kept pressing the start button on the remote to get her to respond. I kept hearing a faint beeping sound but could not determine where it was coming from. I narrowed it down to the living room sofa, a chair next to the sofa, and a box between the two. I looked under and around the sofa and the chair. I was confused about where she could be. The beeping sounds were muffled, and I thought maybe she somehow wounded up in the basement. Before looking in the basement I decided to move the box out of the way. Lo and behold she was under the box! I didn't place the box there the night before, so I had no idea it was actually a lid to another box. It must have been on its side. When Rosie was cleaning, she ran into the lid, bumping it and therefore making it fall on top of her. Trapping her inside! It was a pretty funny situation. If she could blush or feel anything, I'm sure she would be embarrassed. LOL I hope this was a useful review! Thanks for reading it!

EDIT: It's been a while now and Navi runs every day! We love it and so does our bird. She squees at it until she can ride it and then she kisses the blue light as it bumps around the living room. (Under supervision, of course.) She looks forward to it every day. As soon as it beeps and starts moving, she starts shuffling and demanding someone put her on it! As they say, "The future is now, old man!" I am not a person who likes to clean. I will avoid it at all costs and do a shoddy job once I do get around to doing it. That said, I have a terrier mix and a long haired chihuahua mix that constantly shed. They also constantly go in and out the back door to our yard which floods and is surrounded by trees so they are always bringing in dirt and leaves on their fur! On top of that, I have a bird who loves to throw food and little kibble bits over the top of her cage just to watch it roll away and under the furniture! Well, a few weeks ago, I had enough of it! I started looking for a modern technological solution and I found it here with Eufy! Yes, I'd looked at Roomba but so many people complained about it being loud and others mentioned how you were really paying for the name brand. I'm not about that life so I looked at alternatives. We found Eufy and saw all the great comments and reviews on it. Hubby and I were skeptical but finally, we pulled the trigger. And oh boy, we could NOT be happier! Because the house was messy, when I first ran it, it was needing to be emptied often and so it reminded me to tend to it often! I ended up naming it Navi as an ode to that ever helpful yet incessant fairy from Legend of Zelda. Navi does not beep so much nowadays but boy does she pick up the mess! She has made the floors so clean, I can just come after her with a wet mop and the floors look better than they have in years. Only thing she doesn't get is the impossible corners of rooms and areas she just literally can't wedge in width-wise. I don't begrudge her that. I just sweep those bits out myself. But she runs up along the walls, using her little brushes to sweep the edge there until it's clear of debris. No marks on the molding there either. Very gentle. She gobbles up the leaves and flecks of dirt that the dogs bring in and it's so easy to just mop up the mud when it rains as she literally takes care of everything else! She even circles under and around the birdcage to pick up all the pellets and seed shells! What's more, she will also go under the furniture to get the bits that roll under there too! I have seen some people had trouble with the drop sensors. We had a slightly similar issue on our black tiles and black rug but we covered the drop sensors (we live in a 1 story house with no way for Navi to fall off anything!) and haven't had a problem since! Another great thing is she is sooo quiet. I can watch TV and hold a (slightly raised voice) conversation with my husband when she's going under my feet and cleaning out under the couch! Yes, she's that quiet, it's crazy. I read stories about the Roomba scaring people half to death when it starts up in the middle of the night because it's so loud. I run my Navi in the day and night (we work crazy night schedules sometimes) and she never wakes me up. If anything, my bird gets turbo excited about Navi running around and the BIRD's squealing lets me know Navi is running if I'm still laying in bed. I can't tell you how satisfying it is to be able to sleep in on the weekend and still know that house chores are being done! The only thing we needed to do was make sure the dog toys are picked up before going to bed and make sure any wires are off the floor because she can get snagged on them but it's just good practice to do those things anyway! The battery goes for a long time if you don't put it on Max and I'm always surprised by how much debris Navi collects by the time she returns to recharge herself. She's also really good at that mostly, finding her way home. The only time it seems she can't make it is when we leave the doors to the bedrooms in the back open. Sometimes she struggles to find her way out of the back bedrooms, down the hallway and into the living room in time so we've just taken to doing the back bedrooms on different days and shutting her in there while she does her business and then remove her when she's ready to recharge. She gets around the living room, hallway, dining room, kitchen, bathroom, and the closest bedroom on regular days just fine though! But other than that, she is just perfect. We no longer have a dust bunny farm and it's so easy to clean out her container, clean offer her brushes and set her back to work, I don't think I could live without Navi now. I hope she runs for a long, long time. We run her every day and I still can't get over it. Just last night, she kicked on and rolled past me as I was getting ready for bed. I watched her go, toothbrush in my mouth as she headed into the kitchen to begin her day. How cool is that? I'm about to go to sleep and there's this little robot, quiet as can be, rolling out to sweep up the little bit of flour I spilled earlier that day. Maybe I should've named her Dobby. But whatever, I love her. Thanks, Eufy!

Best vacuum mop duo I bought. Last two I bought broken in less than a month of owning. This one is super easy to set up and does a great job mopping and vacuuming. I waited a little while to write a review to make sure it worked past a month with no complications. Also easy to maintain. Only con is it likes to wonder into another room to clean when you didn’t ask for it to do that. Very small con. Love this robot vacuum /mop. Would definitely buy again!

I always thought these robot vacs were kind of a silly gimmick, too expensive for not enough gain. After a couple friends raved about their robovac's, I made excuses like "My home layout is too complex!" and "I'll need three of them to vacuum my home!" But, the robot wars have made them cheaper and better, so I decided to finally give in on a good deal with this new model from a well trusted brand. I wasn't willing to pay for units with home mapping features and no-go zones, but with this unit, I don't feel I even need it. Turns out, I am absolutely thrilled with the performance and price point of these Eufy's. There is little doubt this unit is just slightly smarter than a bag of hammers. Thank goodness I can make it do it's work at 4AM when I don't care how many times it goes over the same spot or misses something that is just "right over there you stupid bleeping robot!" But, day after day, this hunk of electronic sensors strapped to a vacuum comes home with a bin full of stuff. I'm at the point where I don't even know where it gets the stuff and I'm seriously questioning my ability to clean my house. And also somewhat ashamed of the filth that I've lived with and didn't even know about. It goes places it probably shouldn't and if you have any degree of OCD, it will hurt your brain to watch it. It goes under furniture and shelving where it barely manages to escape, plays ping pong with table/chair legs for a bit and it has an inexplicable infatuation with the clear storage totes under my guest bed. It'll really like one area/room for awhile, but then will go elsewhere, only to be back 2 minutes later...and you're like, "Well, that was the *least* efficient way to do that. Whatever, a goldfish is smarter than you." Whenever I'm in the kitchen doing something, it has the whole lower floor it could be cleaning, but it will insist several times on cleaning the spot right under my feet. It loves to chase my cats and in turn, my cats will engage it in a battle of home domination, swatting it and trying to eat the spinny brushes while it charges. One cat will lay on the lower step and lazily swat at it as it goes by. Just when you think there might be the slightest sense of intelligence and you're having this "It's alive!" moment, it reminds you how dumb it is by gently ramming itself into a piece of furniture. I don't know how it does it, but despite looking like it couldn't find it's way out of a paper bag, it somehow manages to find home base for charging most of the time. But, it gets around, even in an ever changing layout. It deals with my wood floors, several area rugs and a section of medium pile carpet without much incident. It hasn't once tried to go over a stair in my home. It gets probably a good 70%+ of a complex, 1,000 square foot U-shaped layout of my main floor, with plenty of furniture making navigation much worse. But, it does that 70%+ every day and I don't even have to think about it. Based on the sheer amount of cat hair and dust this thing picks up daily, I'd say the suction and pickup mechanisms are pretty good. I can't tell you if they're better than older Eufy or other branded units, but the spec's say so. I was worried about how much of my lifestyle I'd have to change to adapt to this thing. Turns out, very little. I can still leave stuff around if I want and it won't try to eat everything in its path. It does occasionally try to commit robot death on various cat toys the kitties leave about, but that's maybe one 1 out of 10 times it needs saving. I have a rug in my kitchen that it loves to push into a pile, but that's only a minor annoyance and doesn't cause it harm. I have to be careful not to leaving charging cords and such about. Once every couple weeks it won't find it's way all the way home, but it's usually pretty darn close to the charging station by the time it dies. I thought it might become inconvenient to "save" the unit from it's self-inflicted stupidity, but the value it provides exceeds the inconvenience. I can see why people like these things. And there's a good chance I may buy the three I need, maybe this one or maybe others. But, for now I'm pretty happy with this one. It's a 5 out of 5 cat toy and a pretty useful home appliance that will save you time and improve your home's upkeep. I'll update this review with any significant changing opinions, but for now this "dumb, smart thing" gets 5 stars. Update: About 4 months after running this thing daily, one of the side brush motors started to malfunction. Normally, a product malfunctioning that soon would irk me to reducing my review stars immediately, but I sucked it up and contacted support. I requested, specifically, to do a self repair of the brush motor right out of the gate. They didn't request for me to send it in for repair, demand an expensive cross shipped replacement or question my self-assessment to repair equipment that I owned. They just told me they have the part in stock, requested I send them a video of the problem, asked for the address and put the brush motor in the mail. They then confirmed that if this didn't make it work right, they would still support me until it did. They worked with me exactly how I wanted them to, stood behind their product 100% and for that, not even a single star will be reduced from my original review. Update 2: I knocked two stars from my review. Not because of the unit, which is still great, but because of the replacement air filters. They are $11 for TWO of them! That's nearly 3 times the price of the previous filters, or about a $65 annual operating cost when changing them out once a month. IMO, that's simply too expensive for a vacuum and even my high end upright isn't nearly that expensive to operate using *HEPA grade* vacuum bags. Not just that, they are incredibly terrible for the environment by requiring you to buy the substantial plastic filter housing every time. Had I known this at the time of my purchase, I would have selected a different unit - probably the initial version of the 11S. Final Update: I've decided to just let this thing die a slow and painful death. Both of my side brush motors went out, as did the one that I replaced. It's still marginally effective without them, but definitely not as good as having them. Eufy's support reached out to me several times, which was great, but I have better things to do than rip this thing apart every few months to fix plastic parts that will fail again in 3 months. I expect more from something I'm paying $200+ for, definitely not three of the same exact failures within a year. Oh, and there's much cheaper 3rd party filters available for this guy now.

Get comfortable everyone this is a long story. But this also needs to be read. I have basically a opened floor house plan house. I had bought my first Eufy 11S 3 weeks ago. I was so excited to get it. So hopeful that this would be my answers to being able to keep my floors A lil cleaner without having to sweep 2 times a day. ( I have 2 pets) The 11 S started having issues right out of the box. VERY low suction even on IQboost it would leave hair in the floor and also acting erratically and shutting off for no apparent reason after being fully charged over night. DID ALL the troubleshooting listed in the book nothing worked So I contacted Customer service. She had advised me that that was not normal behavior and suggested I get a upgrade from the 11S and get the 11S MAX and said that I could either send it back to them for a exchange and have to do without it for about 3 weeks OR I could do exchange three Amazon. So I decided to go threw Amazon did a return ... then after the refund I purchased the 11S MAX. ( which is quite a bit more money of course) I received the 11S MAX AND ITS BEEN NOTHING BUT ISSUE AFTER ISSUE. It will only run for around 45 minutes at a time on AUTOMATIC (on regular floors) at a time, WILL RUN RIGHT OVER PET HAIR AND WILL LEAVE IT ON THE FLOOR, WILL GET STUCK AGAINST EVERYTHING(will continue to turn back and forth up against something but won’t back up to move away from it..... and will continue to beep. I will move it away from the spot and before I can sit back down it’s right back where it got stuck at. CAN NOT FIND THE DOCKING STATION TO CHARGE. I have to get up and go find it and put it on. Will sometimes just stop in the middle of the floor ( with nothing around it) and will spin and beep in a circle. ALL of these things are sporadic sometimes it will also be going in a straight line and turn for no reason. He acts erratic and he does these things off and on the whole time it’s on. While it’s moving around my house I’m up getting him out of trouble or doing troubleshooting than I get to actually sit down. And for some reason it’s IN LOVE with my refrigerator... it GETS STUCK THERE ALL THE TIME ... AND it tries to push his way under it while it’s beeping. AND YES I have and will cleaned all the brushes, dust bun, clean all the sensors, make sure the number isn’t stuck. Everything. I know the drill from owning the 11S and trying to trouble shoot it when it would do all these things. I’m disabled and on a fixed income. My son is currently deployed overseas for the military... around Christmas time he had sent me the money and a beautiful letter so I would be able to buy one of these for myself as a gift from him. I have NOT spoken to him since early October so if you are from a Military Family you know how stressful it is not to hear from them. And ANYTHING they are able to send to you makes anything and everything more PRECIOUS. So I love this lil robot. I had done a lot of research and it seemed that Eufy had the best customer service ratings as well as their lil robots. BUT for me it has been one disappointment after another. I’m not sure what I’m going to be able to do... like I said earlier I’m disabled and it was hard returning the first one. Then spending more money to have to upgrade, at this point I’m just so heartbroken about the whole ordeal. Maybe I would have had better luck with a different brand. I’m at a loss. My son had sent me the money to buy this thing as a gift. But to buy anything other than this one as a upgrade compared to the price point of this one .... I don’t have the money to do that. I’m on a fixed income and I would have to spend more money to get ANY KIND of upgrade.... I’m disabled and having to bend over and getting up and down constantly has really started causing me sever pain. I recently had a pain pump installed in my back and I have a catheter that is along the inside of my spinal cord. Also fusions in my neck, bulging discs, and pinched nerves all along my cervical and lumbar spine . So I can’t mop the floor and sweeping is almost as bad at causing pain. I was so looking forward to this lil guy. I even called him JOHNNY 5. Lol from that 80s movie Short Circuit. But like I said it’s been nothing but a disappointment. I will contact the Eufy Company again and see what could be done and I will update you guys to see what the end result has been if anything. I guess I will see first hand in how well their Customer Service is when someone has had to deal with 2 Defective units. Thank guys for reading. UPDATE: Well I had contacted Customer service and they had sent me a replacement robot... Worked great ... with no issues.... fell in love with him.... named him Johnny 5 max... then it started....He will be moving along then suddenly stop and start turning circles then stop and start beeping... It will do this randomly... and he leaves behind dog hair that I have to go back to sweep up ..(I have a German Shepherd) ..it will be going in a straight line then suddenly just stop to turn for NO REASON!! He will not go back to the dock on its own most times .. even if it is right in front of the charger.. it will spin circles... Then move in the opposite direction ... stop and do complete circles... I literally have to pick it up MOST times to put it on the charger.. I have cleaned and inspected then cleaned him some more and I see nothing wrong... I have done so much research on these lil boys and I thought I was buying the best for the money... and the customer service ... was great to try to send me a replacement but it doesn’t help if this has been a recurring problem with these lil bots ... they are just sending back out something that is defective with the bot... this is the 3rd robot that I have had by Eufy. The first one was a 11s.. the last 2 have been 11sMax.. I returned the 11s back to Amazon .. as the customer service had suggested and bought ( of course for more money) the 11sMax... I had issues with that one ... then called customer service and they sent the replacement .. The first 2 had similar issues... At this point I’m not sure if I would accept a replacement... maybe if it was for a upgrade from this one... I think I’m done with the Eufy 11s’. OR if I would just like a refund and go with a different brand all together. I added a star for Customer Service. Maybe .. Eufy will reach out to me after reading this and see what can (if anything) can be done UPDATE 2~~ Lil Johnny 5 came out today to do his job. He ran for about 10 minutes... was doing fine.... his light on top turned orange.... then the suction turned off for no reason... so I picked him up cleaned his brushes... cleaned the filter, checked all 3 wheels, cleaned the front of it... turned him back on and that didn’t help... he’s currently on the charger and charging again... I think I’m going to call customer service and see what can be done... I’ll update again later...

Amazingly clean floor. Maid or any himan cant do such a powerful cleaning. Wish they had mopping function too included in the same. Robo with mopping and brooming both are very costly so i opted for this one. Loved it. No hassel cleaning, juta need to take care of long hairs etc. Ut tangels the brushes. Hppy with extra brush, batter for remote and eztra filters provided by eufy. They are increasing price and usually not available due to covid pandemic. Bought a little early so got it.

Update, May 15, 2024: Today the new battery lasted 100 minutes. Update, May 8, 2024: I sent an email to the manufacturer explaining the battery situation and they sent me a new battery under warranty. Very poor manual because of very small illustrations which are not the same as on the robot, plus does not explain how to delete a setting. A fairly good robot though, cleans well but tends to remain in larger rooms, it starts in the living room of 1,500 sq.' apartment, manages to find the bedroom, but once it exits the bedroom it does not go back to finish the bedroom and washroom. My fix for this is to put it in the bedroom and close the door and let it run until it finishes the bedroom, then take it to the living room. It does not clean near the charging station. Very quiet, bumps very gently. When it is working beside you, you can still hold a conversation. It is very easy to clean the waste bin, roller, wheels and filter. I clean it and wipe off the machine each time I use it, which is twice a month. I find this vacuum very easy to use and clean. It usually runs for about 1.5 hours, then recharges. For $200.00 Canadian it is an okay value. It does not have the headaches and problems associated with programming using cell phones. I understand why manufacturers went that route, but it isn't good. TIPS: do one room at a time. The reason is that the robot learns the room and wastes less time learning multiple rooms. Give it plenty of time to fully recharge between uses. CLEAN IT, CLEAN IT, CLEAN IT after each use - remember to do the wheels, they pop out so easily.

I feel so free! I just open the app, press start and a short time later I have a lovely clean floor. Other things I like: - it is quite small and easy to hide away. - it picks up all the scattered kitty litter. - the clean cycle is very fast compared to my last robovac -the interface is sooo easy - I love that it empties and cleans itself. - maintenance is super easy. Now, my daughter has bought one too.

En materiales se nota la calidad del plástico, todos ve resistente y los componentes se ven bien hechos. La limpieza está en varios niveles superior a las que traen mopas giratorias, limpia mas profundo y se va autolimpiando mientras funciona. La potencia de aspirado excelente. Tenia una roborck mucho más cara que esta y dejó de funcionar al año, y comparándolo con la c28 creo que está mejor en calidad y funcionalidad. Desventajas: Los tanques de agua son pequeños, asi como la bolsa de aire, nada de que preocupar solo cambiar un poco mas frecuente el agua, depende del uso. La aplicación es sencilla pero cumple con todo lo que se requiere.

The robot thoroughly sucks up the tiniest dust particles, which makes mopping post that super easy! I use it twice/thrice a week based on how much dusty the floors are. 30 mins in hall and 10 mins per bedroom is usually sufficient. The various modes are also very useful. Tip - clean the robot dust panel, rotating brush etc at least once each week. It is very easy to clean and would ensure that your robo is more effective.